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11 Mar 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...
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09 May 2018  |  Asia Pacific  |  Market Research
Hong Kong Contact Center Applications Market, Forecast to 2023
The Local Business Environment was Favorable to Market Development
The Hong Kong contact center applications market grew by 5.7%, reporting market revenue of $14.08 million in 2016. The market is forecast to grow at a CAGR of 2.2% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indon...
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09 May 2018  |  Asia Pacific  |  Market Research
South Korean Contact Center Applications Market, Forecast to 2023
Competition has Intensified
The South Korean contact center applications market size is estimated to grow from $66.0 million in 2016 to $74.9 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indones...
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09 May 2018  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Applications Market, Forecast to 2023
Moderate Growth is Expected, as Investment Will Shift from Core Application Segments
The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...
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24 Oct 2013  |  Asia Pacific  |  Market Research
Data Center Infrastructure Solutions Market
Infrastructure Solutions Ease Uncertainties through Modularity, Scalability, and Controllability
The rapid expansion in data center capacities and the subsequent need to control the rack level energy consumption will pave the way for the data center infrastructure solutions market. Considering the introduction level of the market lifecycle of data center infrastructure solutions, this research service aims to present a framework to build a gro...
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05 Jul 2021  |  Asia Pacific  |  Market Research
Japan Data Center Colocation Services Growth Opportunities
Increasing Enterprise Cloud Adoption and Accelerating Digital Transformation Initiatives Boost Colocation Services Growth Pipeline
Japan is an important data center colocation services market in Asia-Pacific. Increase in enterprise digital transformation initiatives, well-developed network and connectivity infrastructure, and rise in cloud technology adoption are expected to drive the markets continual growth. Surge in colocation services demand prompts services providers to i...
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26 Sep 2019  |  Asia Pacific  |  Market Research
Indonesian Data Center Services Market, Forecast to 2025
Over the Top to Drive Short-term Growth, While Banking, Finance, and Insurance Vertical to Enable Sustained Growth
To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations and availability across Indonesia. With the extensive penetration of Internet connectivity as well as a keen focus on cybersecurity and data privacy, ...
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17 Mar 2016  |  Asia Pacific  |  Market Research
Singapore Data Center Services (DCS) Market, Forecast to 2021
Transformation Initiatives Push Demand for More DCS
Singapore is one of the most mature markets in the world when it comes to Data Centers (DCs). Singapore, as a country, is considered very secure and also has extremely well-connected infrastructure that provides a lot of boost to the DC industry. As most of the big data center participants have opened a data center in Singapore, it is considered to...
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27 Jul 2015  |  Asia Pacific  |  Market Research
Asia-Pacific Data Center and Cloud Computing Market Update
The Rise of Hybrid IT and the Cloud-enabled Technologies
This market insight identifies the current state of the market in terms of opportunities for service providers over the next 5 years. It also highlights the leading trends characterizing the data center and cloud computing market that are expected to remain dominant over the next 5 years. Key recommendations are provided for service providers to ta...
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02 Feb 2011  |  Asia Pacific  |  Market Research
Assessment of Asia Pacific Contact Center Market CY2010
Assessment of Asia Pacific Contact Center Market CY2010
This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...
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