Search results for: 'model'

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

22 Nov 2021  |  Latin America  |  Market Research

Argentinian Light Vehicle Leasing Growth Opportunities

Fleet Management Services Enhance Leasing Companies’ Growth Pipeline as a New Product

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Vehicle leasing can be a solution to the growing number of challenges companies face concerning their mobility needs. These include challenges associated with vehicle funding, fleet maintenance, and, more importantly, residual risk handling. Businesses seek to focus on their core products/services and outsource support activities. Mobility is a sig...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

01 Nov 2021  |  Latin America  |  Market Research

Brazilian Light Vehicle Leasing Growth Opportunities

The Rise of New Mobility Services is Driving the Growth Strategies of the Market

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Vehicle leasing can be a solution to the growing number of challenges companies face concerning their mobility needs. These include challenges associated with vehicle funding, fleet maintenance, and, more importantly, residual risk handling. Businesses are focused on their core products/services and seek to outsource support activities. Mobility is...

Edge computing pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure efficient networks, operations, and service delivery, and an improved user experience. By bringing computing closer to the data source, edge computing ...

23 Apr 2025  |  Latin America  |  Market Research

Latin American and Caribbean UCaaS and Cloud Meeting Service Growth Opportunities, Forecast to 2030

AI-powered Flexible and Scalable End-to-End Solutions Fuel Growth

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In 2023 and 2024, the economic slowdown in the LATAM region—the result of a weaker global economy—with declining yet high inflation rates, poor labor productivity, and high interest rates continued to add pressure on budgets and delayed or canceled new investments. According to Fitch’s credit risk rating report, by the end of 2023, political turbul...

23 Jun 2020  |  Latin America  |  Market Research

Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2026

Migration to Hosted/cloud-based Communications Continues to Help Growth

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In 2019, the desktop and cordless phone market has decreased by 3.6 percent in terms of shipment, to 29.5 million, and 5.1 percent in terms of revenues to $3.35 billion. While the market is expected to decrease by a compound annual growth rate (CAGR) of 4.8 percent in terms of shipment and 7.4 percent in terms of sales, the industry is going to sti...

20 Oct 2022  |  Latin America  |  Market Research

Growth Opportunities in Global Audio Streaming Services

Digital Streaming Platforms Revolutionizing the Consumption of Music, Podcasts, and Audiobooks

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In 2021, the global audio streaming services market earned revenues of $31.35 billion, which is up 18.8% when compared to 2020. Growth in 2021 resulted mainly from the great popularity of audio streaming platforms and subscription models, broader availability of fast-speed connections with low latency (e.g., 5G), expansion of these services to ...

08 Oct 2019  |  Latin America  |  Market Research

Future of Brazilian Connected Truck Market, Forecast to 2025

Addressing the Case for Connect Trucks through Fleet Management Systems is Essential to Tackle Pain Points of the Main Industries in the Country

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Key Issues Addressed

Brazil has a moderately fragmented connected truck market that is served by more than 20 telematics companies, leading OEMs, and over 35 startups that work with commercial trucking and transport and logistics (T&L) industry. The country is going through a challenging period, with the economic recession still impacting truck sales and other industri...