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07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

This research study examines companies that are using the advantages of the internet era to develop new ways of providing banking and financial services. Specifically, it is about the peer-to-peer (P2P) lending industry in 6 of the key member states of the Association of South East Asian Nations (ASEAN). P2P is a form of loan provision platform cen...

In the Asia-Pacific transmission and distribution sector, the initial stages of grid restructuring will take place in countries such as Vietnam and Japan in 2015. In the smart-grid space, Japan and South Korea will continue smart-meter roll-outs. In Australia, grid privatization in Queensland and New South Wales was initiated in 2014 and is expecte...

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

The study provides benchmarking of Indian logistics service providers across eight key industry sectors on key performance criteria. It also provides a comprehensive analysis of the logistics spend, logistics efficiency and logistics outsourcing trends across each of these industries.

The Indian air pollution control equipments market has seen solid growth in the past. The growth of this market is attributed to the growing investments in end user industries and pollution control board's (PCB) emission standards to control air pollution. Concerns about environment and creating an ambient atmosphere for healthy living has also sup...

The construction industry is highly fragmented. It is focused on providing a wide range of professional services, including residential, non-residential, and engineering construction. While the industry typically tracks metrics related to construction activity, spend, growth, and competition, a significant challenge is to comprehend customer perspe...

This research service presents an overview and analysis of the contract research organization (CRO) market. It provides revenue forecasts for the CRO market by phase and therapeutic type. The study discusses the key challenges, unmet needs, and emerging trends in the market and. It covers the complete life cycle of the CRO industry, starting from p...