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24 Mar 2016  |  North America  |  Market Research
US DoD Training And Simulation Market, Forecast to 2020
Renewed Focus on Readiness and Mixed Reality Training Investments to Support Growth
This Frost & Sullivan research service provides an in-depth analysis of the US DoD training and simulation market. It also examines the drivers and restraints and provides a competitive analysis of the market participants. The total DoD training and simulation budget is forecast to increase over the fiscal years defense plan (FYDP) to make up for t...
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01 Aug 2019  |  North America  |  Strategic Forecasting
Business Carrier Ethernet Services Market Update, 2019
Carrier Ethernet continues to be the de facto wide area network (WAN) connectivity service choice among businesses of all sizes, due to the benefits it offers: scalability, reliability, and cost efficient bandwidth. U.S. Business Ethernet market revenues exceeded $6.5 billion in 2018. Frost & Sullivan defines business carrier Ethernet services as...
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06 Dec 2021  |  North America  |  Customer Research
The Changing State of Retail Customer Care
Growth Opportunities Rise in the Dynamic North American Retail Market
The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...
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23 Feb 2024  |  North America  |  Market Research
Top 15 Growth Opportunities in Industrial Automation, 2024
Harnessing Tech Innovations to Achieve Resilient Businesses, Adaptive Strategies, and Sustainable Growth Amidst Dynamic Economic and Complex Geopolitical Landscapes
In 2024, the industrial automation and manufacturing sectors will experience a transformational growth journey propelled by state-of-the-art technological advancements and changing dynamics shaped by a complex economic landscape, geopolitical tensions, supply chain disruptions, labor market and workforce issues, stringent regulatory requirements, a...
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23 Jun 2021  |  North America  |  Market Research
5G Network Slicing Market Primed for Strong Growth in the Enterprise Segment
Vertical 5G Solutions Drive Growth Opportunities for CSPs
This study examines the growth opportunities for communication service providers (CSPs) in the US 5G network slicing market. It provides an assessment of the emerging CSP business models for network slicing, explores strategic imperatives and deployment timelines, and includes a high-level discussion of the emerging monetization models for network ...
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18 Dec 2019  |  North America  |  Strategic Forecasting
Container Management 2.0
Next-Gen Platforms Package Management, Orchestration and Services for a Streamlined User Experience
As enterprises execute their hybrid cloud strategies, they are looking to simplify critical functions, such as: --moving applications across various infrastructures --optimizing legacy applications --introducing new functionality and services to legacy and cloud applications Increasingly, they are choosing to build and deploy applications in con...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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10 Jan 2020  |  North America  |  Market Research
Global End-user Priorities for Customer Engagement, 2019
Improving CX is the Top Corporate Goal from 2020 to 2022 Across Industries
The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified ag...
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23 Mar 2023  |  North America  |  Market Research
Conversational AI is Now the Heart of Customer Experience
Consumer Demand for Self service Options and Employee Need for More Engaged Experiences Drive Contact Centers’ Technology Adoption
Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...
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05 May 2021  |  North America  |  Market Research
CES Automotive & Transportation Highlights, 2021
Large-Screen IVI Displays with Connected CX and In-Vehicle Health & Wellness Solutions Set to Be Part of Future Vehicle Cockpit Strategies
The research study scope showcases key trends observed during the CES 2021 virtual event. CES 2021 took to the digital stage as the COVID-19 pandemic forced a virtual walk through one of the biggest events that showcases technology disruptions in both the consumer electronics (CE) and mobility worlds. Frost & Sullivan attended the virtual CES 2021,...
$2,450.00
Special Price $1,837.50 save 25 %