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11 Mar 2014  |  Europe  |  Market Research
The Role of ICT in Building Smart Cities - Infrastructure
Connectivity, Cloud-based Analytics, and Open Data to be Key Enablers of Future Urban Growth
An increasing urban population drives the need for more efficient asset and resource management to ensure high-quality living to citizens. The smart city transformation is fuelled by technology advancements and the deployment of intelligence and information management systems. This study investigates how ICT can help urban communities to realise su...
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25 May 2021  |  North America  |  Frost Radar
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...
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30 Jul 2024  |  North America  |  Market Research
Global Cloud Contact Center Solutions Market Growth Opportunities
Integrable and Modular Platforms, Powered by Advanced AI, Analytics and Automation; to Deliver Maximized CX and EX Improvements
Cloud Contact Center solutions provide greater speed and flexibility in terms of scale, reach, and modularity as well as better business continuity, disaster recovery, and cost-effectiveness than traditional on-premises contact center solutions. The cloud is progressively becoming the fundamental enabler of a mature customer experience (CX) and emp...
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17 Aug 2020  |  North America  |  Market Research
5G and Edge Computing—Cloud Workloads Shifting to the Edge, Forecast to 2024
Multi-access Edge Computing (MEC) Deployments to Proliferate as Applications Demand Decentralized Computing
The term 'Edge Computing' refers to computing that pushes intelligence, data processing, analytics, and communication capabilities down to where the data originates, that is, at network gateways or directly at endpoints. The aim is to reduce latency, ensure highly efficient networks and operations, as well as service delivery and an improved user e...
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10 Oct 2019  |  Global  |  Market Research
Global Artificial Intelligence in Retail—Use Cases and Transformational Impact, 2019
Data Drives Everything. Customer Experience is Everything
This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Ten...
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07 Aug 2012  |  North America  |  Market Research
U.S. Hospital Health Data Analytics Market
Growing EHR Adoption Fuels A New Era in Analytics
This study examines the key trends and issues affecting the U.S. hospital health data analytics market, including a review of industry challenges and market drivers and restraints through 2016. It also analyzes the impact of recent legislative mandates on the implementation and usage of information technology, including data analytics, in U.S. hos...
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14 Oct 2016  |  Global  |  Market Research
Global Data Center Infrastructure Solutions Market
Cooling Solutions and Rack & Rack Options Segments to Experience Fastest Growth over Forecast Period
The global data center infrastructure solutions market is mature. It is, however, expected to grow at a moderate pace over the forecast period. A smooth growth curve is expected over the forecast period. However, data centre consolidation and high capital expenditure combined with end-user scepticism towards implementing new technologies or unfamil...
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28 Apr 2023  |  North America  |  Frost Radar
Frost Radar™: Data Center Colocation Services in North America, 2023
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Digital transformation has become a priority for enterprises. Data centers are the backbone of a digital economy and an integral part of a digital business’s strategy. The data center colocation services industry is witnessing higher competitive intensity, compelling service providers to build scalable facilities with best-in-class design and t...
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16 Feb 2017  |  Asia Pacific  |  Market Research
Japan Hosted/Cloud Contact Center Market Update
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
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02 May 2019  |  Asia Pacific  |  Market Research
Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2024
Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors
While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...
$15,000.00
Special Price $11,250.00 save 25 %