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20 Dec 2021  |  North America  |  Market Research

Global Mobility-as-a-Service Growth Opportunities

Open Data Policies, Data Sharing, Public-private Partnerships, and Government Push Vital for Success

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Evolving work environments and shifting industry structures change consumer preferences and influence mobility in cities. The COVID-19 pandemic has forced cities to rethink their transportation networks and make them more flexible and sustainable. Innovative solutions are necessary to meet citizens’ needs, ensure efficient transportation systems, a...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

Shortage of power and cooling capacity, and the lack of physical space for data center expansion will result into the growth of modular data centers, to be used as an optimal solution to place additional servers into existing racks and create a higher density per rack. This will give rise to a new avenue of business opportunity for modular power an...

Frost & Sullivan observed that 2022 was a mixed year for the APAC power and energy sector. While the region benefitted from ending COVID-19 restrictions and increased economic activity, Russia's invasion of Ukraine meant it faced new energy security challenges as commodity prices rose, particularly for liquified natural gas. This has increased the ...

This report forecasts the U.S. business data transport services markets for the period of 1998 through 2008. The technologies that are covered are SONET, ATM, Frame Relay and Internet Protocol. This report identifies market challenges, drivers, restraints, market demand, market and technology trends, and pricing trends. It also outlines the compet...

An increasing urban population drives the need for more efficient asset and resource management to ensure high-quality living to citizens. The smart city transformation is fuelled by technology advancements and the deployment of intelligence and information management systems. This study investigates how ICT can help urban communities to realise su...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

As the hype continues around Big Data, its ambiguous nature continues to obscure the potential applications of the technology. Clarity is beginning to emerge within the A&D community about how Big Data can be leveraged for 'intelligence amplification' and companies are beginning to respond. This research aims to define these emerging applications a...

Cloud Contact Center solutions provide greater speed and flexibility in terms of scale, reach, and modularity as well as better business continuity, disaster recovery, and cost-effectiveness than traditional on-premises contact center solutions. The cloud is progressively becoming the fundamental enabler of a mature customer experience (CX) and emp...