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The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technician...

China’s autonomous and connected mobility market is undergoing a transition. The top challenges it faces include technical obstacles, such as perception technology and control algorithms; data privacy, protection, and security laws and regulations issued in the pre-autonomous driving era; and high manufacturing and operating costs. As a result, man...

The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...

This study provides a comprehensive analysis of the fast-evolving urban air mobility (UAM) market. It begins by looking at how UAM vehicles have evolved over the years and providing a snapshot of the current landscape. An exhaustive list of market participants from across the globe is captured and a robust methodology is adopted to narrow down on t...

The retail-distribution segment in the North American automotive parts aftermarket comprises four main retailers and distributors, namely, AutoZone, Advance Auto Parts, National Automotive Parts Association (NAPA), and O’Reilly Auto Parts. In addition, it also has distributors and mass merchants, such as the Canadian Tire Corporation, Inc., Uni-Sel...

During the last 20 years, the European Union (EU) and MERCOSUR have been discussing and developing a trade agreement to boost the economies of both blocs. After final approval, this may be the world’s biggest agreement between economic blocs and will have a positive impact on trade of goods and services. Ministries suggest that the agreement will i...

The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified co...

Global emergency lighting is estimated to have grown at a rate of 5.5% in 2024. Market revenue is forecast to reach $7.42 billion by 2030, at a compound annual growth rate (CAGR) of 5.7% from 2024 to 2030.The global emergency lighting market benefits from rising investments in the construction sector, with growth projected at 4.4% annually through ...

04 Nov 2020  |  North America  |  Frost Radar

Frost Radar™: North American Hosted IP Telephony and UCaaS Market

Benchmarking Future Growth Potential

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North American businesses and public-sector organizations are facing heightened challenges as COVID-19 quarantines and other lifestyle changes affect the way workers perform their job tasks and interact with co-workers, customers and partners. The unprecedented rise in remote work, supply-chain disruption, customer demand volatility and elevated em...