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16 Feb 2017  |  Asia Pacific  |  Market Research
Japan Hosted/Cloud Contact Center Market Update
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
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19 Feb 2026  |  Global  |  Technology Research
Advancements in Edge AI-Enabled Sensor Solutions for Autonomous Systems and Industrial IoT
Enterprises Are Driving Next-Generation Autonomy With AI-Powered Technologies
Advanced edge AI sensors solutions are rapidly transforming industrial operations by integrating adaptability, intelligence, and precision into core processes across various sectors, including consumer electronics, manufacturing, automotive, and agriculture. Continuous advancements in sensor hardware and AI-based decision-making are reshaping the c...
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02 May 2019  |  Asia Pacific  |  Market Research
Australia and New Zealand Hosted/Cloud Contact Center Market Update, Forecast to 2024
Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors
While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026
Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction
The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...
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04 Jun 2020  |  Asia Pacific  |  Market Research
Opportunity Analysis of Asia-Pacific Contact Center Applications Market, Forecast to 2025
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...
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12 Feb 2024  |  Global  |  Market Research
Growth Opportunities in Heat Transfer Fluids
Strategic Acquisitions and Partnerships Will Prove Key to Business Expansion
Heat transfer fluids offer significant functional advantages to end users across industries. For instance, they deliver superior thermal management that augments the life of critical industrial machinery and equipment as well as reduces costly plant downtime caused by equipment failure associated with poor thermal management. The development of tec...
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19 Oct 2021  |  Global  |  Market Research
Global Data Monetization Platform Growth Opportunities
AI and Digital Advertising Emerging as Critical Elements for Telcos to Create Differentiation
This Frost & Sullivan research examines the importance of data monetization to drive growth opportunities across various industry verticals. The report identifies 4 channels—data bartering, data brokering, insights bartering, and business intelligence—to provide a clear understanding of the business processes and evolution of data across the value ...
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28 Sep 2021  |  North America  |  Tracker
North American Contact Center Buyers Guide, 2021
Digital Transformation and Artificial Intelligence are Growth Opportunities that Spur a More Human Approach to Customer Care
New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...
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21 Dec 2021  |  North America  |  Market Research
Global Privileged Access Management (PAM) Solutions Growth Opportunities
The Ever-changing Threat Landscape and Expanded Attack Surface Drive the Future Growth Potential of Privileged Access Management Solutions
Cyberattacks continued to increase in 2020 and will constantly evolve in the future with increasing sophistication and blended techniques. Attacks on privileged accounts are expected to rise, as working from home and hybrid working environments will continue to prevail in the years to come due to the pandemic. The digital transformation journey...
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25 Sep 2001  |  North America  |  Market Research
Integrated CRM Solutions
This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.
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