Search results for: 'experiment'

Robust ICT infrastructure has been key in supporting the growth of the cloud market in Hong Kong, while continuous support from the Hong Kong government has been instrumental in stimulating market growth under its "Digital 21" plan. Some notable trends include the growing adoption of cloud services to support the banking and finance sector for non-...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

25 Mar 2020  |  Global  |  Market Research

Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

Organizations today want a single view of customers from all touch points, which can be achieved through customer relationship management (CRM) solutions. The goal for companies, educational institutions, and the public sector is to capture and leverage the wealth of available data to have profitable, productive, value-rich, experience-enhancing, a...

Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...

12 Jan 2018  |  Global  |  Market Outlook

The Global Impact of Digital Transformation in Commercial Aviation, 2017

Capitalizing on Opportunities in the Emerging Digital Economy for Enriched Business Performance

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Intense competition in the commercial aviation sector has led industry stakeholders to create new business models to compete heavily on price by limiting margins and improving cost efficiencies. Connected aviation is the central theme around which digital transformation initiatives are evolving to achieve the competitive advantages and differentiat...

Healthcare, as an industry, is entering a phase of rapid transformation. Digitization of products, services, and commerce models is democratizing current healthcare systems and unlocking new previously inaccessible segments. The fundamental convergence of healthcare with IT and retail industry continues to shift eCommerce from simple search portals...

29 Sep 2023  |  Global  |  Technology Research

Opportunity Assessment of Cloud Gaming Evolution in the 5G and 6G Era

5G/6G Standards and Complementary Infrastructure Enable Cloud Adoption in a Rapidly Evolving Gaming Industry

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The cloud gaming sector is set to experience rapid growth because of the improvements in infrastructure and the availability of cost-effective technological solutions. The gaming industry is expanding with the increased adoption of mobile devices and penetration of 5G technology, which will lead to tough competition among gaming companies. Althoug...

Cloud Contact Center solutions provide greater speed and flexibility in terms of scale, reach, and modularity as well as better business continuity, disaster recovery, and cost-effectiveness than traditional on-premises contact center solutions. The cloud is progressively becoming the fundamental enabler of a mature customer experience (CX) and emp...