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Businesses receive massive amounts of customer feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to garner customer data that they can use to enhance market intelligence. Voice of customer (VoC) refers to the practice of ...

This edition of the Advanced Coating & Surface Technology Opportunity Engine profiles significant advancements in Advanced Coatings and Surface Technology (ACST) for various enhanced industrial applications. The featured innovations are Advanced Vapor Corrosion Inhibitor Solution for Complex Geometries, Advanced Corrosion Protection for HVAC/R Syst...

The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...

Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...

The market for Ionic Liquids is gaining momentum in recent years mainly due to its capability for sustainable replacement of traditional organic solvents in many industrial applications. In certain industries, ionic liquids can also be considered as green chemistry as they reduce or eliminate the use and generation of hazardous substances in many ...

04 Oct 2021  |  North America  |  Market Research

Global Waste Recycling and Circular Economy Outlook, 2021

The Increasing Adoption of Smart Technologies Will Boost Decarbonization and the Digital Sustainability of Supply Chains

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Key Issues Addressed

2021 is defined by a continued market reaction to the COVID-19 pandemic, implying that recycling facilities are still adjusting to market fluctuations. Digitalization and decarbonization will gain momentum and companies will strive to achieve sustainability goals and will continue to focus on innovative technologies. The market is pushing for a ...

21 Dec 2020  |  Global  |  Frost Radar

Frost Radar™: Cloud Access Security Broker (CASB), 2020

Benchmarking Future Growth Potential

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The Frost & Sullivan report analyzes the global market for Cloud Access Security Brokers (CASB) and presents this in the Frost Radar™. This measures growth rates in addition to absolute revenues and combines them with several other factors to measure companies’ performance along the growth axis. Companies are also measured along an innovation axis....

10 Nov 2017  |  Asia Pacific  |  Market Research

Southeast Asian Aerosol Spray Paints Market for the Two Wheeler Aftermarket, Forecast to 2020

Focus on Two-Wheelers in the Malaysian, Indonesian, Thai, and Vietnamese Aftermarkets

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The aerosol spray paint market is expected to grow for all of the four selected Southeast Asian countries, with Indonesia leading the group in terms of volume and value. Growth in the aerosol spray paint market is closely associated with the population of two wheelers and the number of repainting jobs. On an average, a two wheeler gets repainted ev...

The Frost Radar for the multichannel marketing hub (MMH) industry analyzes providers offering software solutions that help companies streamline and enhance marketing efforts across multiple channels. It plots 12 selected providers based on 10 growth and innovation criteria, comprising quantitative and qualitative factors. The vertical Growth I...