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The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

Frost & Sullivan anticipates Lockheed Martin to continue adding new capabilities to its security-centric portfolio, with a focus on providing a range of cybersecurity products aimed at the industrial control systems market. The acquisition of Industrial Defender in 2014, teamed with the creation of Lockheed Martin International in 2013, also indica...

Software-defined wide area network (SD-WAN) solutions continue to gain traction among enterprises trying to achieve network agility, cost containment, and consistent and secure app performance at the edge and branch locations. SD-WAN enables organizations to flexibly route traffic over a choice of network technologies based on their application nee...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

19 Feb 2018  |  South Asia, Middle East & North Africa  |  Market Research

Iranian Automotive Market, Forecast to 2022

Sales Volume of Passenger Vehicles, Commercial Vehicles, and Buses and Minibuses to Reach 2.61 Million Units by 2022

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The Iranian passenger vehicles (PV) market is projected to grow, recording a compound annual growth rate (CAGR) of 13.6% during 2016–2022 with the potential lifting of sanctions and the entry of foreign original equipment manufacturers (OEMs) and suppliers. By 2022, the B segment, with a 46% market share, will be most preferred segment cannibalisin...

This study provides a strategic analysis of Qatar's transportation and logistics market, covering 19 key industries. It also provides current logistics spend and its breakup by segment - transportation, warehousing, freight forwarding, and value-added logistics services - for each industry. In addition, the study provides revenue forecasts for the ...

The World carbon zinc battery market is segmented into 2 battery types such as standard lechlenche cell and zinc chloride cells. Total battery market segment discusses applicable end-user applications, and distribution channel analysis. Each segment also discusses current issues facing the market, revenue and distribution forecasts, market trends, ...

As new trends and technologies are being implemented and utilized by Latin American companies, new and complex vulnerabilities are becoming a reality. As such, MSS services are becoming increasingly important. Although budget for security is still a problem, as most companies are not able to gauge the return on investment (ROI) that investing in se...