Search results for: 'engineering service'

Wearable Technology involves body worn electronics that can perform various functionalities such as sensing, communicating, and computing. Wearables’ is the result of convergence of various technologies in sensors, microelectronics, and ICT. Wearable technology impacts the lives of millions of people who are adopting this technology primarily to im...

Autonomous and robotics technology has been undergoing a major technological growth in the recent years. This novel technology is playing a crucial role in the transformation of many key industries such as automotive, aerospace, warehouse, and logistics. With the advent of Industry 4.0 and smart factories, all industries across the spectrum are ado...

Additive Manufacturing is one of the rapidly growing technologies being adopted for designing, rapid prototyping and manufacturing of new components. With the advent of smart manufacturing and Industry 4.0, the technological advantages enabled by additive manufacturing have allowed it to be adopted by diverse sectors across the manufacturing indust...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

15 Jun 2021  |  North America  |  Market Research

US Automotive Usage-based Insurance Growth Opportunities

Transformational Growth Enabled by Connected Data Ecosystems Drives New Insurance Models

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For decades, automotive insurers have based underwriting on historical driver data and demographics. Drivers were forced to settle for one-size-fits-all policies that did not take into account their driving habits or miles driven. This began to change with the emergence of real-time tracking of vehicle and driver behavior with vehicle telematics. T...

08 Jul 2021  |  North America  |  Market Research

Low-Code Application Platforms Growth Opportunities

Harnessing the Power of Lines of Business in App Development Fuels Innovation Culture

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As businesses emerge from the pandemic operating environment, they are caught in a strange position of having to resume former foci—like streamlining operations, improving employee productivity, and enhancing the customer experience, but doing so in a wildly different operating environment than they were in 18 months ago. One technology that was ju...

Plastics manufactured from primary chemicals derived from crude oil are not completely biodegradable and environment friendly. The eco-friendliness of the plastics depends upon the ability of the plastics to degrde under specific conditions. Emissions from the plastics production and the disposal of single use plastics in to landfills is a major co...

In a connected world, customers across industries are looking for faster and more efficient ways to connect with brands. Companies at the same time are trying to cut manual processes and to automate menial and repetitive tasks in order to reduce their labor costs and to inculcate more efficiency into their business processes. Robotic process automa...