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2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

Aircraft movements in 2019 totaled over 100 million globally. However, this figure dropped by more than 40% in 2020 due to the impact of the COVID-19 pandemic. The crisis severely impacted the fiscal health of the overall aviation sector, with nearly all stakeholders such as airlines, airports, air traffic, and ground handlers facing significant mo...

04 Oct 2021  |  North America  |  Market Research

Global Waste Recycling and Circular Economy Outlook, 2021

The Increasing Adoption of Smart Technologies Will Boost Decarbonization and the Digital Sustainability of Supply Chains

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2021 is defined by a continued market reaction to the COVID-19 pandemic, implying that recycling facilities are still adjusting to market fluctuations. Digitalization and decarbonization will gain momentum and companies will strive to achieve sustainability goals and will continue to focus on innovative technologies. The market is pushing for a ...

COVID-19 has wreaked havoc across Europe and worldwide. It has considerably impacted supply chains and commerce patterns, GDP growth rates, travel, employment and technology investments. In 2020, the European Union (27 countries) experienced a GDP decline of 5.9%; the Euro Area (19 countries) GDP declined by 6.3%; Spain and Italy were among those m...

The Chinese eHailing market is expected to witness a positive growth at a compound annual growth rate (CAGR) of 5.8% from 2018 to 2025. The revenue of eHailing market is expected to increase from $205.23 billion in 2018 to $303.66 billion in 2025. Private hire eHailing market revenue held 55.4% share, whereas public taxi eHailing accounted for 44.6...

This Frost & Sullivan outlook analyzes the global fluid power equipment market in detail from 2015 to 2018, and provides the outlook for 2019. It examines the various product segments, end-user industries, and market shares, and offers a competitive analysis of the global market participants. Regional analyses are provided for North America, Europe...

Driven by regulation, consumer acceptance, and rapid strides in active safety system technology, the penetration of Advanced Driver Assist Systems (ADAS) in European new Light Vehicle sales has grown at a blistering pace. Even as increasing ADAS-equipped vehicle sales are anticipated to translate into lower crash rates and severity in the long term...

Over the previous decade, the Indian economy registered robust economic growth that resulted in lower poverty rates, strong consumption growth, and a sizeable middle class. Putting behind the economic fallout from slowing economic conditions and the COVID-19 pandemic in 2019 and 2020, respectively, the Indian economy is gradually returning to a sus...

The Mexican market has witnessed a generalized increase in vehicle prices across all OEMs and automotive segments in the recent past. This study aims to analyze this phenomenon, taking into account the 2012–2017 period. The historic entry-trim and premium-trim prices for the 68 most commercialized passenger vehicles of each segment (covering A to ...