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This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...

24 Dec 2021  |  North America  |  Market Research

The Global NAC Industry Growth Reflects Requirements of the New Corporate Networks

Vendors are Enhancing Network Visibility and Discovery of Devices to Improve NAC Outcomes

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As part of Frost & Sullivan’s ongoing research on Cybersecurity, we recently concluded research on the Global Network Access Control (NAC) market. NAC products and services allow enterprises to see and control the myriad endpoints that are trying to connect or are already connected to corporate networks. Pre-defined policies, and regular patching u...

Frost & Sullivan estimates the aging population and accompanying retirements to cause a significant physician shortfall of 55,000 to 150,000 by 2030, creating a gap in the healthcare system. Expanding the role of autonomous robots can mitigate the shortage. The healthcare sector is forecast to expand rapidly with the decentralization of institu...

The retail industry is the largest end user of RFID products and solutions. Mandates from large retailers, such as Walmart, Macy’s, Gerry Weber, and Metro have also boosted adoption of RFID in the retail industry. Retailers achieve end-to-end visibility and business efficiency by implementing item-level tagging. In addition, retailers are likely to...

A common challenge faced by researchers during material R&D is from a data perspective, such as availability of highly fragmented information due to data systems that vary from application to application, fluctuating data quality and inability to access curated external research activities effectively. Integration of digital technologies such as...

In the wake of the COVID-19 pandemic, as the world transitioned to remote work and remote learning, digital transformation came to the forefront of urgent enterprise priorities. Most industries across regions underwent several years of digital transformation in just a few months. Cloud technologies have been a huge beneficiary of this shift. Howev...

The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

30 Aug 2022  |  Global  |  Market Research

Top 50 Start-ups Advancing Decarbonization and Digitalization in the Global Homes & Buildings Industry

Smart and Healthy Building Solutions Driven by AI and IoT are Key for Decarbonizing the Commercial Real Estate Sector

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Digital transformation technology adoption has accelerated during the last few years and is poised to transform the building technology industry, making buildings more connected, sustainable, and cognitive. Intelligent building solutions using digital transformation technologies, including IoT, AI, and machine learning (ML), are advancing building ...