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09 Aug 2023  |  Global  |  Customer Research
CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective
Pent-Up Demand Compels Businesses to Invest in AI and Automation
The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....
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26 Jun 2024  |  Global  |  Market Research
Growth Opportunities in Future Defense Technologies, 2024 2033
Evaluation of Emerging Technologies in Energy, Artificial Intelligence, and Materials Science and their Impact on the Defense Sector
The pace of technological change continues to accelerate, exposing significant limitations in militaries technological abilities to combat emerging threats. The introduction of new technologies has created new vulnerabilities for military forces, demanding strategies to meet a wide range of threats that are becoming more lethal, diversified, hybri...
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08 May 2020  |  Global  |  Market Outlook
Strategic Outlook of the Global Pumps Market, 2020
Covid-19, the Unforeseen Pandemic, Disrupting Manufacturing Activity with Signs of Economic Crisis; a Phase to Explore New Business Models for Pump Manufacturers
This research service covers the global opportunities in 2020 for pump companies in the top 3 end-user industry segments (water and wastewater, food and beverages, and construction). It offers regional analysis of how economic factors will impact the market. Opportunities in all end-user industry applications for pump manufacturers are highlighted,...
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31 Jul 2020  |  Global  |  Market Research
Evolving Concept of Operations (CONOPs) Within the Global Safe City Industry, 2020
Understanding the Growth and Technology Strategies Influencing the Design, Acquisition, and Implementation of SmartSafe City Progr
In a city’s continued journey to progressing its municipality to a global smart city designation, a key tenet of Smart Cities is the establishment of SmartSafe City programs that can help centralize disaster response and public safety monitoring and response, and better coordinate public safety initiatives and goals. Many cities or law enforcement ...
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07 Sep 2020  |  Europe  |  Market Research
Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020
CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption
This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...
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08 Feb 2021  |  Europe  |  Market Research
Overview of Stellantis’ (FCA-PSA) Light Commercial Vehicle (LCV) Strategies
With more than a 34% Market Share in 2019, the Plan to Embrace Electrification, and Partnerships with Technology Companies to Develop Autonomous Robo Taxis, Stellantis is Set to become the Leader in the European LCV Market
The proposed merger between Fiat Chrysler Automobiles (FCA) and the PSA Group will be one of the most significant mergers among automotive original equipment manufacturers (OEMs). The joint entity will be called Stellantis, and it will become the fourth-largest automotive OEM in terms of sales volumes. The new group will have a combined revenue of ...
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16 Mar 2021  |  Global  |  Technology Research
Technology Advances in Biodegradable Pressure Sensitive Adhesives
Biodegradable Polymers Poised to Play a Key Role for Developing Adhesives in the FMCG and Healthcare Industries
Biodegradable polymers are increasingly adopted in many applications and industries to replace crude-derived polymers. Currently, the application of biodegradable polymers as binders, sealants, and adhesives is gaining traction, with pressure sensitive adhesives (PSA) being a hot area of interest. Healthcare, FMCG, and packaging are the top areas o...
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15 Apr 2021  |  Global  |  Technology Research
Advanced Micro- and Nanofluidics Revolutionizing the Point of Care Diagnostic Industry
Disruptive microfluidic technologies enabling decentralization of diagnostic tests
Microfluidics which manipulate small volumes of fluid in microchannels enable gentle manipulation of cells and molecules and precise control of experimental conditions. It allows miniaturization of bulk assays in small devices requiring small volumes of samples and reagents and integration of several components for multiplexing analysis and achievi...
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16 Sep 2021  |  Global  |  Market Research
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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21 Oct 2021  |  Europe  |  Customer Research
Impact of COVID-19 on Healthcare Contact Centers
Acceleration in WAHA, Self-Service & Cloud Investments
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
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