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The 2023 North American enterprise cloud contact center Frost Radar™ identifies leaders in the enterprise contact center-as- a- service (CCaaS) industry. The market continues to mature and brings enhanced technology, efficiency, and agility to contact centers throughout North America. Frost & Sullivan defines a cloud contact center as a network-b...

22 Mar 2018  |  North America  |  Market Outlook

Global Automotive Industry Outlook, 2018

Vehicle Sales to Inch Closer to 100 Million Units as Data Monetization Takes Centerstage

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Key Issues Addressed

The automotive landscape is rapidly changing every year. The convergence of various technologies and industries with the automotive space is creating numerous opportunities in the market. Digitization and connectivity are generating large volumes of usage data, which will enable new revenue streams such as data monetization in the automotive indust...

16 Dec 2019  |  North America  |  Market Research

Executive Report on Global Electric Vehicle (EVs) Sales in 2018 and H1 2019

About 2.1 Million EVs were Sold in 2018 Globally, of which Nearly 1.2 Million were Sold in China Alone, Occupying more than 57% of the Market

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Key Issues Addressed

The cost driven EV market is heavily dependent on subsidies and incentives offered by various governments on EV purchase and charging. Netherlands and Hong Kong have witnessed a decrease in EV sales post the removal of grants/subsidies on purchase of EVs. Norway has enjoyed a high growth rate of 4.8% with more than 21% of vehicles sold in the count...

28 Feb 2020  |  North America  |  Market Research

Global Set-top Box (STB) Market, Forecast to 2024

IPTV is the Largest and the Fastest-growing Segment in the Mature STB Market; 4K, HDR, and Voice Assistants are Key Features

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Key Issues Addressed

The rising consumption of consumer streaming will drive the expansion of the over-the-top (OTT) ecosystem. This has prompted innovation in the global set-top box (STB) market, and streaming STBs will increasingly replace traditional devices throughout the forecast period (2019-2024). Unit shipment is expected to increase from 242.9 million in 2019 ...

25 Mar 2020  |  North America  |  Market Research

Global Network Access Control Market, Forecast to 2024

Innovation Continues to Be Driven by Cloud, BYOD, and the Internet of Things

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This Frost & Sullivan report analyzes the global market for network access control (NAC). The “traditional” focus of NAC has been authentication, authorization, and accounting. At its core, NAC is all about enabling mobility and dynamic security. However, the enterprise network no longer sits within four secure walls: it extends to wherever employe...

This study identifies, analyzes, and evaluates the existing and upcoming trends impacting the global compressors market. Amid uncertain economic conditions exuberated by the COVID-19 pandemic and small pockets of opportunities in some end-user industries, such as food and beverages, water and wastewater, and life sciences. It seeks to provide insig...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

An increasing number of E2W start-ups are in the market, especially those importing cheap components and selling low-quality vehicles. Most traditional internal combustion engine (ICE) two-wheeler (2W) original equipment manufacturers (OEMs) have yet to enter the E2W market. With E2W technology nascent and dominated by start-ups, it attracts entiti...

05 May 2021  |  North America  |  Market Research

CES Automotive & Transportation Highlights, 2021

Large-Screen IVI Displays with Connected CX and In-Vehicle Health & Wellness Solutions Set to Be Part of Future Vehicle Cockpit Strategies

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The research study scope showcases key trends observed during the CES 2021 virtual event. CES 2021 took to the digital stage as the COVID-19 pandemic forced a virtual walk through one of the biggest events that showcases technology disruptions in both the consumer electronics (CE) and mobility worlds. Frost & Sullivan attended the virtual CES 2021,...