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This edition of the Oil and Gas (O&G) Technology Opportunity Engines features information on enhanced oil recovery using advanced surfactants, advanced pipeline coating technology, conversion of low-value olefins into high-demand petrochemicals, catalytic conversion of natural gas, advanced methane capture and repurposing technology, and adaptive t...

23 Jun 2020  |  North America  |  Market Outlook

Global Automotive Industry Outlook, 2020

COVID-19 Pandemic to Negatively Impact Light Vehicle Sales to the Tune of Over 14% YoY

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The novel coronavirus driven pandemic has adversely affected a wide array of industries. The automotive industry is not immune to the disruptions caused by the virus either. The months of March and April have seen lockdowns of cities across the globe, and the sales of automobiles have plummeted as a result. Light vehicle (LV) sales in China, the Un...

This Market Insight will explore how large Business Process Outsourcers (BPOs) have created company cultures that have become a driver for customer experience (CX) excellence across global markets. Much more than a company call for donating to a favorite charity, it’s about employee volunteerism, feeding children, caring for the environment, day c...

Coenzyme Q10 also known as ubiquinone, is a fat-soluble vitamin-like compound, which acts as a cofactor and is required by large and complex enzymes to carry out their functions. CoQ10 is available in three redox states: fully oxidized (ubiquinone), semiquinone (ubisemiquinone), and fully reduced (ubiquinol), of which ubiquinone is the most widely-...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

The Software-defined Wide Area Network (SD-WAN) has advanced to the growth stage from an early growth phase of the product lifecycle. In Frost & Sullivans 2018 survey, we found that enterprises were aware of the benefits of SD-WAN and prepared for its deployment. Since then, enterprise decision-makers have focused on upgrading network capabilities ...

01 Mar 2022  |  Global  |  Market Research

Global Thermography Condition Monitoring Growth Opportunities

Future Growth Potential of Thermography Monitoring in Identifying Hidden Anomalies

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Thermography is used for predictive condition maintenance and energy conservation in a majority of the substantial applications within the petrochemical, steel, process, and semiconductor industries. This technique is a non-destructive, non-contact method that can be used for a wide range of high-temperature applications, such as maintenance of ele...

This Frost & Sullivan research service focuses on US Department of Defense (DoD) cloud computing budget spending and contracts. The DoD uses cloud computing to enhance collaboration and reduce costs. Military bases use enterprise-wide clouds with data storage and retrieval requirements. Tactical forces in the field use deployable clouds. DoD ent...