Search results for: 'agent model'

Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

19 Feb 2026  |  Global  |  Market Research

Additives for Coating, Adhesive, and Sealant (CAS) Market, Global, 2025–2032

The CAS Additives Market is Driving Transformational Growth Due to Sustainability, Performance, and New Product Development

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This study assesses the global coating, adhesive, and sealant (CAS) additives market, analyzing volume shipments and revenue generated from additives used in these formulations from 2022 to 2032.Additive demand is primarily driven by growth in coatings, adhesives, and sealants across diverse substrates. While formulators seek superior functional pe...

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

This Frost & Sullivan analysis of two-wheeler (2W) connectivity provides insights into the technological development and innovations that will transform the 2W industry. It outlines future growth opportunities in major connected technology areas, such as connected services, advanced rider assistance systems, shared mobility services, and electric 2...

Industrial artificial intelligence (AI) has emerged as a transformative force in manufacturing and process industries, revolutionizing traditional approaches to automation, process optimization, and decision-making. The technology's impact spans 3 core application domains: Product Innovation, enabling value creation through AI-enhanced products and...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

Vulnerability Assessment Products (VA products) identify the devices that exist on an enterprises network, and then cross-reference those devices with the networks configurations, patch levels, operating systems, and applications in order to isolate vulnerabilities that could be exploited by hackers. Finally, the scope of this research excludes ...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...