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Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...

10 Jun 2026  |  Global  |  Frost Radar

Frost Radar™: AR-Centric Augmented Connected Worker Platforms, 2026

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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As manufacturers confront the realities of a skilled labor shortage, augmented connected worker (ACW) platforms can be a key ally in training a new workforce and strengthening employee retention through comprehensive upskilling, skills management tools, and assistance throughout workers’ shifts. Platforms that have a strong foundation of augmented ...

The North American dedicated internet access (DIA) services market is mature but has experienced a fresh burst of energy in the past few years as software-defined wide area networks (SD-WAN) challenge the status quo of traditional WAN services. While some customers have chosen to create a hybrid SD-WAN network by adding broadband links to MPLS or E...

As the industry continues to innovate across novel small- and large-molecule therapies, including RNA-targeted small molecules, cell and gene therapies, and mRNA therapies, pharma sponsors increasingly rely on partners for technology access, database generation and analysis, and preclinical and clinical research.These disruptions continue to drive ...

The European lead-acid battery market for cars holds strong importance in the transport sector. These batteries remain the go-to choice for starting, lighting, and ignition (often called SLI) in vehicles with internal combustion engines, mild hybrids, and micro-hybrids that feature start-stop systems.Demand stays steady thanks to the huge number of...

The enterprise risk mitigation and management (ERMM) market is undergoing a transformation as organizations face increasingly complex cyber threats, expanding digital ecosystems, and heightened regulatory and operational pressures. Modern enterprises must manage risk across a rapidly growing attack surface that includes cloud environments, third-pa...

The transition to software-defined vehicles, centralized compute platforms, OTA updates, and connected services is significantly increasing software complexity and attack surface exposure. Continuous asset visibility, vulnerability management, software supply chain security, and secure-by-design engineering are becoming essential capabilities throu...

This Frost Radar™ analyzes the clinical ambient AI solutions that enable clinicians to improve their efficiency at the point of care. AI scribe capability has become the baseline market requirement, eliminating it as a differentiator and pushing vendors to compete on higher-order clinical and financial workflow integration. These capabilities inclu...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized customer experiences. Frost & Sullivan research on this industry includes close to 100 service and solution providers, this Frost ...