Search results for: 'da0a center'

09 May 2018  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2023

Moderate Growth is Expected, as Investment Will Shift from Core Application Segments

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...

Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...

Data center cooling systems are key components of data center architecture, which fulfill critical cooling requirements for electronic equipment. The global growth of the internet and mobile devices has created enormous volumes of data that require storage and processing. As a result, the construction of data centers of all sizes has reached a fren...

This Frost Radar reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or oth...

Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

The data center colocation industry has seen significant growth in recent years, driven by the increasing demand for data storage and processing requirements. Public cloud service providers, enterprises, and governments are increasingly reliant on best-in-class data centers and digital infrastructure. A growing trend among enterprises is to outsour...

Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...

13 Jan 2021  |  Global  |  Market Research

Adoption of Advanced Processors and Servers Sparks Innovation across the Global Data Center Infrastructure Solutions (DCIS) Market

Demand for Ever-increasing Volumes of Data Storage Drives Growth Strategies

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The global data center infrastructure solutions (DCIS) market will be driven by investments from technology and industrial firms in next-generation enterprise, cloud, and co-location centers. This growth will span regions, as companies seek to reduce their dependence on any one region and to tap the opportunities developing across the globe. Coolin...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...