Search results for: 'knowledge driving intelligent tools'

In this report, Frost & Sullivan examines the role of AI in the telecommunications services industry. Due to declining revenue from core telecom services, telecommunications service providers (telcos) are broadening their operations and leveraging AI to transform telecom services and create significant business value. We identify telcos using A...

30 Apr 2021  |  North America  |  Market Research

Sentiment Analysis Tools are Redefining the Global Voice of the Customer (VoC) Market

Sentiment Analysis Enhances Business Intelligence and Opens Up Extraordinary Opportunities to Improve the Customer Experience

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Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with a substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the custome...

This RS analyses the trends in the global machine tools and cutting tools market, particularly the trend of increased investment in automobile, aerospace and defence, and civil construction sectors in Brazil, Russia, India, and China (BRIC). The driving forces, such as the exploration of new oil and gas fields and the expansion of the mining indust...

Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

The customer experience (CX) automation market has reached an inflection point. Legacy interactive voice response systems and rule-based chatbots, designed to route and deflect rather than understand and resolve, are being displaced by a new generation of intelligent virtual agents (IVAs) capable of comprehending intent, maintaining context across ...

06 Mar 2020  |  North America  |  Market Research

Demand Analysis for Handheld Diagnostic Tools in North America, Forecast to 2026

Vehicle Complexity Driving Migration to More Advanced Diagnostics Devices

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Key Issues Addressed

The proliferation of new car features, including advanced driver assistance systems, telematics/infotainment modules, and alternative powertrains, requires automotive repair shops to continually invest in new handheld diagnostic tools that can read the latest vehicle fault codes. Without up-to-date tools, service providers in the automotive afterma...

South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

This edition of the Cyber Security Technology Opportunity Engine (TOE) explores emerging growth prospects in unified authorization intelligence, AI & cloud protection, credit risk intelligence, fraud detection, identity security, offensive security platforms, AI agents for security governance, risk & compliance, email security platforms, and autono...

10 Jan 2022  |  Global  |  Market Research

Global AI-enabled Business Intelligence Growth Opportunities

Transformative Mega Trends of AI-enabled Business Intelligence Solutions to Democratize Enterprise Analytics

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Conversations around the value of business intelligence platforms are currently shifting from being focused on data visualization to emphasizing the benefits of augmented analytics. Business intelligence vendors have introduced new artificial intelligence (AI) tools that allow users with limited training and statistical knowledge to seamlessly acce...