Search results for: 'management tools'

The laboratory information management systems (LIMS) industry in the United States and Europe is forecast to grow from 2023 to 2027 at a CAGR of 8.8% and 6.3%, respectively, driven by the increasing need for laboratory automation, regulatory compliance, and cloud-based solutions. Prominent players in the US and EU LIMS industries, such as ThermoFis...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...

Vehicle maintenance and repair is a multibillion-dollar industry in North America. With new vehicles still in short supply during the COVID-19 pandemic, more drivers are keeping their current cars and light trucks. Proper maintenance, cosmetic care, and other services help keep them in top shape and on the road longer. Auto repair shops, detaile...

The on-demand business model in the automotive industry is revolutionizing the way customers subscribe to a particular service offered by OEMs. The model allows customers to activate or deactivate a service according to their regional (or custom) requirement. The subscription offered by automakers can be on a monthly, yearly, hourly, per kilometer ...

The customer experience (CX) management services market continues to expand in North America as enterprises accelerate the use of external service providers to improve operational efficiency, augment internal capabilities, and deliver more consistent, omnichannel customer engagement. As economic pressures intensify and consumer expectations rise, g...

31 Jul 2017  |  North America  |  Market Research

US Hospital Workforce Management Software Market, Forecast to 2020

Healthcare Shifts to a Data-Driven Strategic Approach to Managing Labor

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Hospitals often face an intricate balancing act in delivering the right clinical, operational and administrative mix of employees to achieve multiple goals and needs of the enterprise. Connecting all the dots for proactive and on-budget workforce strategic planning is almost impossible to achieve with paper-based systems given the increasing amount...

Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

26 Apr 2021  |  North America  |  Market Research

2019 United States Automotive Technicians’ Choice

Opportunities in the Automotive Tools Market

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This study covers the independent automotive aftermarket vehicle service technicians choice of tools. The survey was conducted using a computer-assisted telephone interview methodology in 2019. In total, 430 automotive technicians were surveyed for this research. To qualify as a respondent, an automotive technician has to be working at least 32 h...