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Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

In a field of more than 100 industry participants in Europe, Frost & Sullivan independently plotted the top 20 cloud contact center companies across two key indices of growth and innovation.

Managed security service providers (MSSPs) offer technology, expertise, and management for private and public sector customers, though the customer retains control and oversight. Standard services include distributed denial of service protection or mitigation, managed firewall, vulnerability management, and breach and attack simulation. Once provid...

The United Kingdom, despite having relatively high rainfall and water availability compared to many other countries, faces water stress primarily because of climate change, which has changed rainfall patterns and caused droughts. During the 2022 drought, some UK water utilities implemented an unprecedented hosepipe ban. Droughts are expected to bec...

The commercial vehicle industry in Europe is undergoing a transformation driven by the shift to zero-emission fuel technologies that focus on sustainability and affordability. Hydrogen fuel technology has emerged as a promising solution in long-haul, heavy-duty transportation. The demand for hydrogen trucks is expected to accelerate as European gov...

European commercial vehicle charging is evolving into a landscape defined by flexible, ultrahigh-power ecosystems. While the Megawatt Charging System (MCS) remains the headline technology for long-haul transport, the immediate reality is the deployment of 350 kW+ Combined Charging System (CCS) hardware. This class of ultrafast infrastructure is imp...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

Most parts of Europe face recurring droughts as below-average rainfall combined with heatwaves exacerbate water stress. The latest revision of European Union wastewater directives has driven nations to invest in tertiary treatment of wastewater and proactively encouraged water reuse to meet agricultural and industrial water demand. This includes me...

The sophistication of cyber threats, the growing attack surface, and the cybersecurity talent shortage are the strongest drivers of demand for managed security services. In addition, there is an overdue need for organizations to transform their security practices. An outsider with experience serving multiple clients across several verticals is well...