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This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to AI Voice Solutions, Cloud Network Management, Open-source Quantum Programming , Quantum Computing Software, Conversational AI Platform, AI Governance Platform, AI-Powered Decision Intelligence, NLP-based AI Model.ITCC TOE’s m...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical devices, medical imaging, digital health, and diagnostics industry. The issue includes advanced medical devices such as implantable wireless sensor, drug-device combination therapy, bionic hands, sutureless device,...

The last four years have been a roller coaster for the retail industry. Dominant themes that have both rankled and engendered creativity include the effects of the COVID-19 pandemic, the continued movement to the cloud, the maturation of next-level AI technology, and dramatic geopolitical upheaval. Each component has presented both significant chal...

One of the most powerful applications of AI technology in CX today is AI-powered analytics. The introduction of AI analytics can supercharge contact center business intelligence, transforming it from a tool that tells a story of the past to an instrument that informs the future. AI analytics enable a range of new capabilities, including:Automated i...

In 2026, the smart buildings sector is accelerating rapidly, propelled by the convergence of AI agents, IoT sensors, and cloud-based platforms that tackle the longstanding 25%–35% efficiency gap in commercial properties while introducing personalized, conversational interfaces to elevate tenant satisfaction and technician efficiency. Autonomous edg...

Land border security is not a one-size-fits-all proposition. Every country has a distinct security profile informed by its terrain, land area, weather patterns, and threat perceptions. Securing a mountainous border, for example, would involve different technologies and resources than needed for a desert or river border. Rising crime, illegal immigr...

The aerospace and defense (A&D) industry in the Gulf Cooperation Council (GCC) countries is experiencing transformative changes due to regional security dynamics and strategic economic initiatives. Heightened tensions in the Middle East and the increased threat of a region-wide conflict evinced by the 2023 Israel-Hamas conflict and Iran's retaliato...

This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...

24 Nov 2020  |  Asia Pacific  |  Market Research

Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

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The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...