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16 Apr 2019  |  Global  |  Megatrends
The Top Trends, 2019
The Year of 5G, Autonomy, and the Edge
This report looks at global trends set to make an impact in 2019. Every year Frost & Sullivan's Visionary Innovation Team of futurists, consultants, and analysts scans the short-term horizon and looks across industries to identify areas of disruption in the new year. This year, the power of technology and technology companies has emerged as a key t...
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20 May 2019  |  South Asia, Middle East & North Africa  |  Market Research
Indian Managed Security Services Market, Forecast to 2022
Lack of In-house Cybersecurity Skills Drives MSS Adoption
In 2017, the Indian MSS market recorded a growth of 27.9% on a YoY basis. The MSS market witnessed a growth in the uptake of services because of the increased digitization and the expanding landscape of advanced threats. The Indian Government continued to focus on the move toward ‘Digital India’ and emphasized on the rising need to make the digit...
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04 Mar 2022  |  North America  |  Market Research
Customer Experience Growth Opportunities for 2022
Digital Transformation, Artificial Intelligence, and Hyperautomation Trends will Continue to Redefine the Contact Center Landscape
A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes...
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26 Apr 2022  |  Global  |  Megatrends
Growth Opportunities Driven by Future Family Scenarios
New Family Structures and Consumption Patterns Leading to New Business Growth Strategies
Aging population, urbanization, and decreasing fertility rates have ushered major shifts in family structures the world over. More people are choosing to live in cost-effective, easily available, single-occupancy units in highly urbanized areas. With more women entering the labor force, government policies and strategies are focusing on gender-equa...
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28 Jan 2019  |  North America  |  Market Research
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
Going Beyond Salaries and Surveys to Improve Cross Organizational Business Outcomes
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...
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22 Feb 2019  |  South Asia, Middle East & North Africa  |  Market Research
Indian Contact Center Applications and Services Market, Forecast to 2022
Businesses Seek New-age Contact Center Technologies Such as Analytics, Artificial Intelligence, and Advanced Workforce Management to Enhance Customer Experience
Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the underl...
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30 Dec 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2024 to 2025
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufact...
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04 Feb 2026  |  Global  |  Market Research
Global Ground Tactical Precise Ammunition, 2025–2028
Next-Gen Precision Ammunition Drives Tactical Superiority in Ground Warfare
The global ground tactical precision-guided munitions (PGM) market is undergoing a profound transformation, as modern land warfare shifts toward accuracy, agility, and lethality. Military doctrines worldwide are evolving to prioritize precise, low-collateral effects and decentralized firepower at the tactical edge, especially within infantry and ma...
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09 Oct 2026  |  Global  |  Technology Research
Innovations in Transparent Ceramics, Biomaterials, Compostable Bioplastics, Graphite, Silica Foam, Aerogels, and Other Advanced Materials for Diverse Applications
High-Tech Materials Technology Opportunity Engine
This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advances in high-tech materials for various industrial applications. The featured innovations include Large-sized Transparent and Bonded Ceramics for High-Power Laser Systems, High-Strength Transparent Alumina Ceramics for Defense Laser Windows, Gas-Atomized ...
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12 Sep 2023  |  Global  |  Market Research
Socioeconomic Development: Healthcare Growth Opportunities
Digitalization, Policy Impetus, and Localized Manufacturing Drive Growth Opportunities in the Healthcare and Allied Sectors
Despite a subdued economic outlook, 2023 is forecast to remain upbeat for the global healthcare industry, supported by steady emerging market growth, increased post-pandemic health-centric policies, rapidly aging populations in major developed nations, and higher R&D spending. Rapid technological advancements and digital transformation are improvin...
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