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31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

Transition to a carbon-neutral energy economy requires a more environmentally-friendly energy carrier. Hydrogen and its multiple end-use applications play a huge role to contribute to decarbonization of major sectors of the economy. Power-to-X (P2X) is an interconnections concept between the different energy carriers, which promotes the integration...

The economic growth outlook for Central America and the Caribbean (CAC) countries is set to rebound in 2021 from the deep economic contractions experienced in 2020 on account of COVID-19 led disruptions. The region is still heavily dependent on external demand, be it tourism inflows in the Caribbean or trade in Central America. As global growth ...

In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual even...

The year 2018 was a breakthrough period for RNA therapeutics as the first RNA therapy received approval from the FDA. In the wake of the COVID-19 pandemic, RNA vaccines have witnessed immense progress and acceptance globally. These events have contributed massively to growth across the RNA therapeutics market. Currently, several RNA therapeutic...

Medical coatings range from lubricious to antimicrobial to hydrophobic; each type of coating is used on a multitude of devices for many different applications to serve different purposes. For instance, lubricious coatings help in the easy traversing of medical consumables such as a catheter into the patient, thereby reducing the patient’s discomfor...

In the context of a global economic and business environment, emerging markets have increasingly been taking center-stage in the growth strategies of businesses across the globe, with GDP growth rates across emerging markets outpacing that of developed economies. With accelerated middle-class expansion and a large and growing working-age population...

This study is an overview of future technological trends in oil & gas completions design. Whether for an operator, a contractor, or a start-up, Frost & Sullivan believes that open collaboration and idea sharing will drive business opportunities and progress in the industry. To that end, this study has 3 goals: • Describe key areas of technologic...

This research service analyzes the global food ingredients market in terms of the top 20 companies active in the space; an outlook of the key trends that drive the market is also provided. The geographic scope of the study is global, which is classified into 4 regions, namely, North America, Europe, Asia-Pacific (APAC), and Rest of World (RoW). The...