Search results for: 'shift hail'

06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

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Key Issues Addressed

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

Municipal waste management has become a significant concern amongst the Gulf Cooperation Council (GCC) countries. The total municipal solid waste (MSW) generated in the region is expected to reach as high as 127.5 million megatonnes (MT) in 2020. The existing landfilling strategies in the GCC region will not suffice to handle such a high volume of ...

22 Dec 2020  |  Asia Pacific  |  Market Research

Digital Payment Adoption in the ASEAN Market—Voice of Customer, 2020

Convenient and Secure solutions are Key to Mass Adoption

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The COVID-19 pandemic has profoundly impacted the lives of people around the world. Throughout 2020, local governments worked to restrict peoples movement to contain the spread of the disease. Lockdowns greatly impacted the daily operations of several vertical industries and limited access to different types of goods and services. Moreover, as fear...

21 Jan 2021  |  North America  |  Market Research

Growth Opportunities in the North American UCaaS Market

COVID-19 Accelerates Growth, but Success Varies Widely by Provider

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COVID-19 has wreaked havoc across the globe. If the epidemic continues to spread unabated, it is likely to continue to considerably impact trade and commerce patterns, GDP growth rates, employment and technology investments. Drastically-reduced travel and a massive shift to work-from-home models to avoid contagion have accelerated adoption of clou...

10 Mar 2021  |  Global  |  Market Research

Intelligent Mobility 2020—Frost & Sullivan Research Survey Analysis and Results

The Survey Showcases Customer Understanding about Connectivity and New Themes in the Mobility Space

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The global mobility industry is undergoing a tectonic shift in terms of technological and business aspects. Telematics connectivity, new mobility, electric and autonomous technologies, digital retail, and last-mile delivery are a few important trends in the mobility ecosystem, and these hold significant potential to radically change the way global ...

In an era of precision medicine and precision health, women deserve to receive gender-specific healthcare. The side-effects of the pandemic, like prolonged homestay induced by lockdowns, have disproportionately impacted women who have experienced a higher burden of household chores, increased anxiety and depression, etc., leading to a dramatic incr...

16 Jul 2019  |  North America  |  Market Research

Digital KPIs Transforming the Automotive Industry

Customer-centric Metrics at the Forefront of Performance Assessment as Companies Embrace Digitization and Expand into New Monetization Avenues

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The automotive industry as we now know it is undergoing a distinct, irreversible shift. Nothing is the same it was five years ago. Companies continue investing in new technologies that will enhance their customer-facing applications and their internal efficiencies. However, when it comes to measuring their performance as an organization or to asse...

In the near future, cars will function similar to how smartphones or even smart devices are utilized today, an evolutionary leap from their original role as merely transportation hardware. Automakers must recognize this impending shift and transform their vehicles into digital hubs as soon as feasible. Although this new form of operation will spell...

Businesses have already realized that sharing assets will bring not only multiple, sustainable added values but also financial and social benefits. Consumption within businesses will shift from the ownership model to the usership model. Businesses have realized that reducing the use of natural resources through sharing helps bring down CO2 emiss...