Search results for: 'client reports'

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

This research service includes market sizing for 2019 and six-year forecasts for all services in the Mexican telecommunication services market. The scope of this research service includes: • Fixed telephony: Local and international long distance • Mobile telephony: Voice and data • Broadband Internet: ADSL, cable modem, and FTTH technologies)...

15 Dec 2020  |  Global  |  Market Research

Demand for Autonomous Drones Is Accelerating Growth in Drone-in-a-Box Solutions

Technological Improvements Around Autonomous Flight and Artificial Intelligence are Enabling Advanced Capabilities

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Key Issues Addressed

The drone-in-a-box (DIB) market is nascent but will be rapidly transitioning to a growth market. While growth in this market is being driven by the demand for autonomous drones, regulatory restrictions that require pilots to maintain visual contact while operating commercial drones continue to pose the most significant roadblock. However, technolog...

The Frost & Sullivan Information, Communications & Technologies team of analysts has released the Internet of Things (IoT) Platforms Frost Radar, a robust analytical tool that benchmarks companies’ innovation focus and growth performance in the IoT platforms market. IoT is a complex ecosystem that integrates Information technology (IT) with operat...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

The Frost & Sullivan Information, Communications & Technologies team of analysts has released the Internet of Things (IoT) platforms Frost Radar, a robust analytical tool that benchmarks companies’ innovation focus and growth performance in the IoT platforms market. The IoT is a complex ecosystem that integrates Information technology (IT) with op...

The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...

This study provides forecasts for the Asia-Pacific (APAC) customer experience management (CXM) services market from 2022 to 2029. Organizations must prioritize delivering excellent CX as a strategic component for sustained business growth. It is crucial to recognize the significance of superior CX as a competitive differentiator. According to Frost...

The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...