Search results for: 'shared services'

People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...

Precision diagnosis in today's healthcare is pivotal, tailoring treatment to individual patients based on genetic, molecular, and environmental factors. This targeted approach enhances accuracy, enables early detection and targeted treatment, minimizes trial-and-error treatment, and optimizes therapeutic outcomes. By leveraging advanced technol...

Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...

Business requires modern data storage solutions that manage costs, ensure consistent performance, and support corporate sustainability goals. To unify, manage, and secure voluminous enterprise data for use in data-heavy applications, such as AI, savvy businesses are turning to hybrid cloud storage solutions. The hybrid cloud storage market is in th...

The global clinical diagnostics market is poised for strong growth, driven by increased adoption of advanced diagnostics technologies, greater investment in laboratories, and improved access to molecular and immunodiagnostic testing facilities. In 2025, the industry continued its transformation, establishing testing systems as intelligent systems...

Since 2010, Frost & Sullivan has conducted an annual survey involving cloud decision-makers in both information technology and business areas. The purpose of this survey is to understand perspectives, choices, and acquisition strategies of organizations worldwide concerning cloud technologies.In this report, Frost & Sullivan examines and analyzes r...

This Frost Radar™ highlights an industry in the midst of a profound transformation. The foundational layers of signature, identity, and integrity are converging into a unified framework for trusted digital interaction, increasingly powered by AI and beginning to be secured by the first wave of post‑quantum cryptography. The European Digital Identit...

This report examines the growing importance of AI governance platforms in enabling responsible and scalable artificial intelligence adoption, with a focused analysis of their applications and opportunities across interoperability, data privacy, and digital ethics. As organizations increasingly deploy complex AI systems, the need for structured gove...

India’s electric truck charging ecosystem is entering a critical phase of commercialization, with revenue generation and investment returns emerging as key focus areas alongside infrastructure deployment. As medium- and heavy-duty electric trucks scale up, charging infrastructure development across high-freight-movement corridors, major logistics h...