Search results for: 'application delivery'

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

The proposed merger between Fiat Chrysler Automobiles (FCA) and the PSA Group will be one of the most significant mergers among automotive original equipment manufacturers (OEMs). The joint entity will be called Stellantis, and it will become the fourth-largest automotive OEM in terms of sales volumes. The new group will have a combined revenue of ...

With the weakening of the Euro and the robust demand from outside the Euro area, especially the United States and China (which increased exports), Germany's economy has grown. The rising oil prices are expected to narrow the current account surplus. However, export growth may weaken as the impact of the earlier Euro depreciation wanes and as risin...

This research service analyses the main trends and developments in the total European positive displacement pumps market. The total market segment provides the revenue forecasts and an in-depth analysis of the pricing trends, product trends, geographic trends, application trends and competitive structure of the total market. Analysis by product typ...

The potential applications and growth potential for graphene are often described as limitless. However, this is practically untrue. This study takes a realistic approach to understanding the applications of graphene and how graphene can be compared to the more mature as well as more nascent technologies. A more accurate forecast is possible by incl...

This research service explores the use of the Internet in healthcare and attempts to take a broad view of Internet-enabled application areas. It considers Internet in the context of consumer and public health, clinical care, medical education, healthcare administration and financing and medical research. It attempts to estimate levels of use; to ex...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...

The European heat exchangers market is long established and mature. At a total market level, new applications are limited, competitiveness is increasing, prices are falling, and the important replacement market is suffering from a continual lengthening of product lifetimes. However, sections of the market are more dynamic. This report considers de...