Search results for: 'software as a service transition'

The aim of the study is to research, analyse, and forecast the size of and the trends in the European automotive OES channel from 2015 to 2022. As older cars migrate to the independent aftermarket due to an ageing vehicle parc in Europe, OEMs have to strategise their aftersales programmes to maintain their market share (estimated at 38.0% in 2015)....

29 Nov 2021  |  Europe  |  Market Research

UK Facility Management Growth Opportunities

Disruptive Technologies and Sustainability Goals to Support Facility Management Recovery

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The facility management (FM) market in the United Kingdom is transforming, driven by technology innovations, new business models, emerging value propositions, sustainability, and creative service offerings. The UK FM market is the largest in Europe and one of the most developed, dynamic, and mature in the world. It has a highly competitive internat...

This study provides an in-depth analysis of the European, Middle Eastern and African markets for VoIP services. It identifies relevant market drivers and restraints and analyzes current regulatory, market and technology developments by sub-region. It discusses origination and termination trends and trends by call destination, origination device and...

The research service provides analysis of European Web Conferencing Services market and its major trends. It focuses on the 'Services' segment of the web conferencing market and outlines major drivers, restraints, challenges affecting the market. The research service has a base year of 2007 and provides market forecasts upto the year 2014.

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This report examines the key transformations shaping Europe’s circular economy for used electrical and electronic equipment (EEE) and assesses the growth opportunities emerging from these shifts. It analyzes how evolving legal and regulatory frameworks, data security expectations, global supply chain uncertainties, and ongoing digitalization and au...

This research study presents an analysis of the Video Conferencing Services Market in Europe. The study discusses key market trends, drivers, restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides marke...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...