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Southeast Asia (SEA) is emerging as the gold mine for both local and international healthcare vendors. Within SEA, Malaysia, Singapore, and Indonesia still have unexplored and under-served markets providing boundless opportunities for healthcare vendors with innovative products and services. To be able to capitalize on the market, medical device ma...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

03 Sep 2021  |  Asia Pacific  |  Market Research

Singapore Data Center Colocation Services Growth Opportunities

Hyperscale Demand Will Drive the Growth Pipeline for the Data Center Colocation Market

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Key Issues Addressed Key Benefits

Singapore is a leading data center colocation services market in the Asia-Pacific region. With increasing digital transformation, favorable government policies, and a business-friendly market, the market is expected to maintain robust growth. Enterprises are shifting their focus toward disruptive technologies and 5G implementations to boost colocat...

Developing Asia has a large population with lower access to clean and uninterrupted supply of water that can be used for drinking. This has resulted in a large market for bottled water, including bottled water coolers that use large plastic cans. This, in turn, has led to the region being one of the largest plastic polluters in the world, hinting a...

The Thailand connected trucks telematics market showed significant slowness due to the COVID-19 pandemic, despite which the industry has shown resilience and indications for growth mainly in the transport and logistics sector. The telematics industry is further attributed by the support of government and department of land transport who regulate us...

The Southeast Asia (SE Asia) Membrane Technologies market, comprising Microfiltration (MF), Ultrafiltration (UF), Nanofiltration (NF), and Reverse Osmosis (RO), is growing steadily thanks to the region-wide focus on cleaner water and wastewater. The market is forecasted to grow at a double digit Compound Annual Growth Rate (CAGR) of 10.9% from 2016...

Traceable value chains provide a chain of custody for a product or ingredient through a supply chain. Recent developments in traceability technology and forensic laboratory authentication methods have allowed new market segments to emerge within the food industry. This report explores how different elements integrate into a comprehensive traceabili...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...