Search results for: 'colocation-data-center-trends'

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

Mining industry is considered to be a carbon intensive industry that generate greenhouse gases at an alarming rate. The rise in sea levels and increase in global temperatures are among the few direct consequences of continued greenhouse gas release into the atmosphere. However, to completely stop mining activities in order to reduce emissions is no...

In the era of data and information, the impact of digital technologies on the business world, combined with the generation of Big Data, is high. The emergence of the ability of end users to generate universal content has created digital business incubators and healthcare is no exception. Demographics and healthcare policies are shifting in ways tha...

New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...

As the hype continues around Big Data, its ambiguous nature continues to obscure the potential applications of the technology. Clarity is beginning to emerge within the A&D community about how Big Data can be leveraged for 'intelligence amplification' and companies are beginning to respond. This research aims to define these emerging applications a...

The oil and gas industry has seen by many as major source of pollution in the world. Chemicals such as carbon dioxide and methane have been released to the atmosphere. The cumulative volume of both gasses, along with other harmful substances are massive. Decades of harmful emission has led to serious consequence, particularly on the deteriorating a...

Mega Trends are global, sustained and macro economic forces of development that impact business, economy, society, cultures and personal lives thereby defining our future world and its increasing pace of change. Through 2010, Frost & Sullivan has been evaluating the impact that Mega Trends are having on society, and in particular what their impact ...