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30 Apr 2021  |  North America  |  Market Research
Sentiment Analysis Tools are Redefining the Global Voice of the Customer (VoC) Market
Sentiment Analysis Enhances Business Intelligence and Opens Up Extraordinary Opportunities to Improve the Customer Experience
Well-established businesses receive massive amounts of feedback every day, and this is obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with a substantial opportunity to collect large amounts of customer data and enhance market intelligence. Voice of the custome...
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03 Dec 2019  |  North America  |  Market Research
Why People Must be a Critical Aspect of Digital Transformation
99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval
People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...
$1,500.00
Special Price $1,125.00 save 25 %
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27 Jan 2022  |  North America  |  Market Research
The Global Fraud Detection & Prevention (FDP) Market
Propelling Revenue Growth, Reducing Fraud, and Enhancing Digital Trust
The Fraud Detection & Prevention (FDP) market consists of vendors that provide software solutions that leverage Identification and Authentication technologies to detect and prevent incidents of fraud. The market can be divided into three segments; Identity, Fraud Detection, and Authentication & Behavioral Biometrics. Identity solutions verify i...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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Special Price $1,125.00 save 25 %
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28 Jan 2019  |  North America  |  Market Research
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
Going Beyond Salaries and Surveys to Improve Cross Organizational Business Outcomes
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...
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Special Price $1,125.00 save 25 %
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06 Oct 2023  |  Global  |  Market Research
North American Industrial Mobile Robots (AGVs and AMRs) Growth Opportunities
Labor Challenges and Asset-light Business Models Drive Adoption of AGVs and AMRs
Labor shortages, inflation, and higher operational costs will force companies to accelerate the pace of advancement and explore various formulas to upgrade technology. The need to increase efficiencies, handle extreme loads, and customize solutions to customer requirements drive the development of autonomous technologies in warehouses across North ...
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01 Nov 2019  |  Global  |  Market Research
Growth Opportunities in the Global Internet of Bins Market, Forecast to 2025
Smart City Initiatives, Combined with Efficiency and Improvement-related Financial Benefits, will be the Catalyst for Rapid Growth in Smart Bin Deployment
Innovative business models like Build-Operate-Transfer (BOT), Build-Operate-Manage (BOM), Software-as-a-service (SaaS), and Sensing-as-as service are becoming a trend in the smart waste management sector. BOT/BOM is a complete package, where the company takes ownership of everything. Municipalities and companies should focus on “Pay-per-use” models...
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Special Price $3,712.50 save 25 %
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09 Dec 2019  |  North America  |  Market Research
Top Takeaways from the 15th Anniversary Customer Contact West
A Frost & Sullivan Executive MindXchange
The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...
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Special Price $1,125.00 save 25 %
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04 Sep 2025  |  Global  |  Market Research
Global Contact Center Solutions Market, Forecast to 2029
Enhancing Business Outcomes Becomes the Name of the Game
The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...
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01 Jul 2026  |  Global  |  Market Research
Global Customer Experience Platforms Market (Premise-based and CCaaS), Forecast to 2030
Vendors Race to Monetize AI while Bringing Real-World Benefits to its Clientele
Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...
$6,000.00