Search results for: 'self service changes adoption'

As users adopt the next generation of communications, collaboration is fast becoming the backbone of enterprise communications. The value proposition of web conferencing solutions today is improving at a fast pace, driven by better user experience, mobility enhancements, and more robust videoconferencing. Furthermore, declining prices are prompting...

The Australian contact center applications market generated shrunk by 0.2%, with market revenue of $121.8 million in 2017. The market is forecast to further decline at a CAGR of 2.0% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong...

30 Oct 2015  |  North America  |  Market Research

US Ambulatory Electronic Health Record Market: 2015 - 2020

What to Expect as the Focus Shifts from Adoption to Optimization

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This study analyzes trends in the US ambulatory electronic health records (EHR) market, predicts changes in market measurements through 2020, and provides an analysis of challenges facing market participants. Value-based reimbursement provisions, payer consolidation, and EHR optimization agendas will accelerate adoption among ambulatory practices. ...

The environmental services market in the Kingdom of Saudi Arabia (KSA) is expected to grow at a healthy Compound Annual Growth Rate (CAGR) of 12.9% till 2020. In this market, the environmental consulting services segment was the largest revenue generator in 2015. While the market faced constraints on account of lower spend and delayed projects, the...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

12 May 2020  |  Europe  |  Market Research

Strategic Analysis of European OEMs’ Connected Services and HMI Solutions

Telematics Services are Expected to Achieve a Penetration of 90% in Europe, While More Than 60% of Vehicles will have Wider (12.3+ inch) Infotainment Displays Controlled by Touch or Gestures, with AI-based Digital Assistants being Omnipresent, by 2025

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Key Issues Addressed Key Benefits

Connected car strategy for the in-vehicle scenario covers 2 major domains—Connected Services and Human-Machine Interfaces (HMI)—apart from other domains that are also important. Each automaker’s portfolio defines its position in the fight to be a market leader in the connected car segment. This connected services and HMI study for the European reg...

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...

The Indian contact center application market grew by 2.5%, reporting market revenue of $66.8 million in 2017. The market is forecast to grow at a CAGR of 3.1% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia,...