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When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

22 Jan 2020  |  Global  |  Market Research

Artificial Intelligence (AI) in the Global Freight Transportation Industry, Forecast to 2025

AI Plays an Important Role in Creating an Intelligent Operational Network, Enabling Transformational Growth Strategies in the Global Freight Transportation Industry

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This study analyses the key trends and applications of artificial intelligence in the freight transportation industry by mode of transport i.e. road, rail, air, and ocean freight transportation. This research also analyses the disruptive impact of artificial intelligence on freight transportation business operations and discusses its adoption prosp...

This strategic profiling study explores Lucid s journey as an electric vehicle (EV) automaker and examines its key business models, revenue streams, technology and growth partnerships, and market strategies in the United States, Europe, Saudi Arabia, and China. The study analyzes the company's product portfolio, connected features, and DreamDrive's...

This paper will provide the top takeaways from the insightful the 18h Annual Customer Contact West: A Frost & Sullivan Executive MindXchange and showcase some real-life examples of companies that successfully managed the challenges that COVID-19 brought forth and their plans to manage through the economic downturn companies are dealing with today. ...

Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as well as ...

This study examines the evolution of collaborative work management (CWM) into adaptive work orchestration, reflecting a broader shift from visibility-centric coordination to execution-driven enterprise platforms. As organizations operate in increasingly volatile, interconnected environments, traditional models built on static planning and human-onl...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...

CES 2022 displayed trends that pave the way to innovations and technology adoption by automotive industry players worldwide. Frost & Sullivan segmented this report by automotive trends announced at CES 2022 under the following categories: a. Connected b. Autonomous c. Shared d. Electrification CES 2022 also saw exhibitors, tech companies,...

The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...