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The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Frost & Sullivan defines cloud-connected calling enablement as a segment of the voice over internet protocol (VoIP) access and session initiation protocol (SIP) trunking. Cloud-connected calling enablement services provide carrier-grade managed voice and telephony services into third-party cloud private branch exchange (PBX) environments such as Mi...

In this SPIE, we consider AWSs definition of hybrid cloud compared to other industry definitions. We review AWS hybrid architectures and common use cases. Finally, we review several AWS software features that are available for use on-premises or on the Amazon Elastic Compute Cloud (EC2) service.

The current practice of medical education and methods of performing surgery and therapy suffer from limitations such as scarcity of subjects to practice on, suboptimal surgical precision, and therapy-related issues including medication misuse and ineffectiveness of the drugs to treat the conditions. Moreover, the outbreak of COVID-19 pandemic has ...

Once affordable only to massive research organizations, AI solutions are now accessible to any business. Across industries and segments, organizations are leveraging various forms of AI to streamline business operations, improve customer experience, and identify new revenue streams. As a result, businesses are scrambling to amass data of every kind...

The data center industry can achieve decarbonization of Scope 1 and 2 emissions through two big approaches: renewable energy procurement and efficiency measures. On the renewables side, power purchase agreements (PPAs) within a local electricity market are currently the most effective way for the data center industry to fund and procure renewab...

In this report, Frost & Sullivan examines the strategic position of telecommunication service providers (TSPs) in using artificial intelligence (AI) and the Internet of Things (IoT) to offer enterprises Artificial Intelligence of Things (AIoT) solutions. TSPs play a vital role in deploying enterprise AIoT solutions amid the increasing deployment of...

In this research service, Frost & Sullivan focuses on leading service providers that provide comprehensive DIA service offerings in the US market. Service providers are primarily analyzed on the basis of their DIA portfolios, including their presence in retail and wholesale segments. Over the years, service providers have strengthened their DIA of...

The global automotive industry is going through a transformation with CASE convergence. Connectivity and autonomous driving features are at the forefront of this transformation. Globally, OEMs are looking to introduce various ADAS features ranging from L0 to L2+. These features are not just safety enhancements but are also viewed as comfort and con...