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29 Apr 2014  |  Global  |  Market Research
Analysis of the Global Web Event Services Market
A Fragmented Market Poised for Growth
The global web events market is experiencing significant shifts with the emergence of self-service solutions and a greater focus on mobile and social webcasting. An increasing number of enterprises are using webinars and webcasts as business-critical communication tools. User demand is triggered by travel and time savings, the ongoing workplace tra...
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10 Mar 2017  |  Asia Pacific  |  Market Research
South Korea Cloud Computing Services Market, Forecast to 2022
Strong Government Support and Investments from Global Cloud Providers to Serve as Catalysts for Market Growth
The Cloud Computing Act came into effect in September 2015. It encourages cloud adoption in the public sector, and provides support for SMBs that provide cloud services. There has been a flurry of activity by global cloud computing companies seeking to expand their presence in South Korea, which is, in turn, serving as a catalyst to attract other c...
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09 Jul 2020  |  Europe  |  Frost Radar
Frost Radar™: European Customer Experience Outsourcing Services, 2020
Benchmarking Future Growth Potential
The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...
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18 Dec 2023  |  Global  |  Tracker
Customer Experience Outsourcing Services in Europe, Forecast to 2029
Economic Headwinds and Generative AI Impact the Future Growth Potential of CX Outsourcing
Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...
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10 Mar 2017  |  Asia Pacific  |  Market Research
Hong Kong Cloud Computing Services Market, Forecast to 2022
Robust ICT Infrastructure and Government Support Key in Supporting Cloud Eco-system
Robust ICT infrastructure has been key in supporting the growth of the cloud market in Hong Kong, while continuous support from the Hong Kong government has been instrumental in stimulating market growth under its "Digital 21" plan. Some notable trends include the growing adoption of cloud services to support the banking and finance sector for non-...
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10 Mar 2017  |  Asia Pacific  |  Market Research
The Philippines Cloud Computing Services Market, Forecast to 2022
Disaster Recovery Solutions and Cloud-based Contact Centers to Drive Market Momentum
Disaster recovery and backup continue to drive the rapid uptake of Infrastructure-as-a-Service (IaaS) cloud solutions in the Philippines The complete migration of contact center infrastructure to the cloud is also expected to take place in the next 3–5 years. Enterprises will be adopting a hybrid form of deployment, deploying on-premise core routin...
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30 Apr 2001  |  North America  |  Strategic Forecasting
Wireline Directory Assistance Services Market
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10 Nov 2000  |  North America  |  Strategic Forecasting
Wholesale Directory Assistance Services Market
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23 Aug 2018  |  Europe  |  Market Research
Western European Clinical Laboratory Services Market, Forecast to 2022
Clinical Labs to Transform into Health Information Companies and Increasingly Participate in Clinical Decision Support
Diagnostics has inarguably become an integral part of healthcare system, moving from reactionary science to predictive science; playing a vital role throughout the care continuum. While rising burden of chronic diseases, drug-resistant diseases and the increasing proportion of elderly population are the organic growth drivers, the shift towards cre...
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18 Apr 2014  |  North America  |  Market Outlook
Global Defense Outlook
Equipment and Services Opportunities
This research service is an overview of procurement spending and contract activity for global defense markets. Included are research and development, procurement, operations and maintenance, and services representative programs and contracts for 7 regions, 20 countries, and 12 technology segments. The global defense industry is comprised of the na...
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