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09 Jul 2014  |  North America  |  Market Research
Analysis of the North American Managed Security Services Market
APTs Drive New Service Opportunities
This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive monitoring of the customers security environment, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. This ...
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26 Sep 2024  |  Global  |  Frost Radar
Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS ...
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22 Dec 2023  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Customer Experience (CX), 2024
Employee Experience and AI Drive CX Investments in 2024
The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...
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07 Dec 2023  |  Global  |  Market Research
Global Building Technology and Service Business Model Innovation and Growth Opportunities
Competitive Intensity Calls for Business Transformation and Creative Service Models
In this study, Frost & Sullivan segments building technologies and services into building automation systems (BASs) and facility management (FM). Frost & Sullivan discusses examples of business models and how they support the building industry, specifically the BAS and FM markets. The study provides forecast and analysis of BAS and FM markets a...
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16 Dec 2020  |  Asia Pacific  |  Market Research
Rightshoring Practices Transform Australia’s Customer Experience Outsourcing Services Market, 2020–2026
Intelligent Chatbots and Virtual Agents to Boost Contact Center Efficiency
Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...
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17 Oct 2023  |  North America  |  Customer Research
Voice of the Enterprise Security Customer—The United States, 2023
Surveying Enterprise End Users about US Cybersecurity Trends
This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...
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10 Mar 2017  |  Asia Pacific  |  Market Research
Asia-Pacific Cloud Computing Services Market Analysis, Forecast to 2022
Strong Uptake of Managed Cloud Services Bundled with Value-added Offerings Unlocks Growth Opportunities for Service Providers
The demand for managed cloud and professional services has been increasing, especially in countries with a mature cloud landscape such as Japan. This arises due to complex Big Data and workloads such as enterprise resource planning (ERP) being increasingly migrated to cloud platforms. The expansion of open source technologies, as well as advances i...
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18 Dec 2024  |  Global  |  Market Research
Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence, 2024
AI-powered Innovation Unlocks New Revenue Streams, Operational Efficiency, and Customer Value
AI refers to technologies that emulate human intelligence and assist decision-making with self-learning capabilities. Machine learning (ML) is a sub-field of AI that focuses on imitating how humans learn and includes the development and use of algorithms that can learn and adapt without following explicit instructions. Telcos have emerged as essen...
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02 May 2025  |  Global  |  Frost Radar
Frost Radar™: Managed Cloud Services, 2025
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines managed services as subscription-based services in which a third-party provider contributes technology, infrastructure, and expertise; the enterprise and provider generally share control and oversight of application performance. Early managed services allowed enterprises to offload routine management tasks, but today’s comp...
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14 Aug 2023  |  Global  |  Market Research
Global Analytical Instrumentation Services Market
A Holistic Service Approach and Regional Presence Drive Transformational Growth of Vendors
This study analyzes the analytical instrumentation services market from 2019 to 2029, with 2022 as the base year. The market was estimated at $3,619.1 million in 2022, exhibiting a growth rate of 3.5% from 2021, and is expected to grow at a CAGR of 6.1% from 2022 to 2029. Key market drivers include: • The need for multi-vendor services (MVS) is g...
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