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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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15 Jun 2020  |  Asia Pacific  |  Market Research
Malaysian Data Center Services Market, Forecast to 2026
Data Centers Need to Improve Services to Meet Rapidly Surging Demand for Digitalization
Malaysia is considered one of the prime data center markets in the Asia-Pacific region, and it is poised to experience exponential data center growth due to the abundant availability of resources and favorable government policies concerning data center infrastructure. The Government of Malaysia and Malaysian enterprises are keen to increase their a...
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25 Aug 2021  |  South Asia, Middle East & North Africa  |  Market Research
Indian Data Center Colocation Services Growth Opportunities
Future Growth Potential of Data Centers in India Due to Rise in Hyperscale Demand
Indian data center colocation services is one of the fastest growing markets in the world largely driven by demand for colocation services from hyperscale cloud segment, OTT players, and content providers. The demand for hyperscale data center capacity has been growing at a good pace in India for the last couple of years. The growth is attributed t...
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09 Nov 2017  |  Asia Pacific  |  Market Research
Australia Data Center Services Market, Forecast to 2023
Hyperscale Cloud Computing and Government Data Center Consolidation to Continue Stimulating Market Growth
Hyperscale public cloud service providers have been key in driving demand for data center services in Australia, particularly in the cities of Sydney and Melbourne. Many global public cloud providers (such as Amazon Web Services, Microsoft, Google) have significantly increased their uptake of wholesale data center capacities in recent years. Addit...
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29 Oct 2026  |  Global  |  Market Research
Materials for Data Centers, Global, 2026–2032
Material Innovation, AI-Ready Infrastructure, and Sustainable Data Center Development are Driving Transformational Growth
The rapid expansion of AI, cloud computing, and high-performance computing is changing the way data centers are designed and operated. Higher computing power and increasing rack densities are creating greater requirements for heat management, power efficiency, reliability, and infrastructure performance. These changes also increase the importance o...
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30 Jun 2022  |  Global  |  Market Research
Global Data Center Investment Trends and Growth Opportunities
Investments in Hyperscale Data Centers, Geographic Expansion, and Emerging Technologies Drive Future Growth Potential
Investments in data centers are increasing, even during the COVID-19 pandemic. This Frost & Sullivan study provides an overview of the global data center industry, analyzing technological and investment trends shaping the industry's growth. The key factors driving growth include the rising popularity of hybrid colocation and hyperscale data centers...
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19 Nov 2025  |  Latin America  |  Frost Radar
Frost Radar™: Data Center Colocation in Latin America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Brazil remains the most important data center colocation market in Latin America, but hyperscalers are making massive investments in the region as they expand their cloud regions into Chile, Colombia, and Mexico. Data center colocation service providers are aligning their data center designs and services to build value propositions centered on envi...
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15 Oct 2024  |  Global  |  Frost Radar
Frost Radar™: North America Enterprise Cloud Contact Centers, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The North American cloud contact center market is in a mature stage with a diverse set of suppliers; the enterprise market consists of a growing subset of suppliers. The Growth and Innovation leaders on the Frost Radar met key criteria, such as longevity of offerings in North America, consistent and increasing growth, strong go-to-market strategie...
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27 Jan 2021  |  Asia Pacific  |  Market Research
Transformative Mega Trends are Driving the ASEAN Colocation Market, Forecast to 2026
Hyperscale Cloud Providers and OTT Segments Represent Key Growth Opportunities
With the growing presence of hyperscale cloud service providers, high penetration of Internet connectivity, and a keen focus on cybersecurity and data privacy, the demand for data storage and managed hosting services is expected to grow exponentially across the ASEAN region. In mature data center markets such as Singapore, which still remains the d...
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19 Mar 2018  |  Asia Pacific  |  Market Research
ASEAN and Taiwan Data Center Services Market, Forecast to 2023
Growth of Hyperscale Cloud Service Providers Driving Uptake of Outsourced Data Centers
Hyperscale cloud service providers have been key in driving the demand for data center services in the ASEAN and Taiwan (henceforth collectively referred to as “ASEAN”). For instance, some cloud vendors have begun promoting Malaysia as a country with rapid cloud adoption. Earlier in May 2017, Alibaba Cloud unveiled plans to open the first data cent...
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