Frost Radar : North America Enterprise Cloud Contact Centers, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
15-Oct-2024
Global
Frost Radar
The North American cloud contact center market is in a mature stage with a diverse set of suppliers; the enterprise market consists of a growing subset of suppliers. The Growth and Innovation leaders on the Frost Radar™ met key criteria, such as longevity of offerings in North America, consistent and increasing growth, strong go-to-market strategies, robust customer support, and investments in vital transformative technologies, such as incorporating AI across platforms.
Companies profiled in this Frost Radar™ analysis have registered consistent growth with a strong focus on innovation. All Frost Radar™ participants have a prominent position in the industry; have an omnichannel approach, including chat and web collaboration, email, and social channels; leverage advanced technologies, including artificial intelligence; have rich, integrated inbound/outbound campaign management capabilities; and have a well-defined go-to-market strategy.
As with last year, the top three suppliers in the enterprise cloud contact center market, driven by higher revenues, are NICE, Genesys, and Five9.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.
Author: Nancy Jamison
Strategic Imperative
Strategic Imperative (continued)
Growth Environment
Frost Radar™: North America Enterprise Cloud Contact Centers, 2024
Frost Radar™ Competitive Environment
Frost Radar™ Competitive Environment (continued)
8x8
8x8 (continued)
8x8 (continued)
8x8 (continued)
8x8 (continued)
Avaya
Avaya (continued)
Avaya (continued)
Avaya (continued)
Cisco
Cisco (continued)
Cisco (continued)
Cisco (continued)
Cisco (continued)
Content Guru
Content Guru (continued)
Content Guru (continued)
Dialpad
Dialpad (continued)
Dialpad (continued)
Dialpad (continued)
Enghouse
Enghouse (continued)
Enghouse (continued)
Enghouse (continued)
Five9
Five9 (continued)
Five9 (continued)
Five9 (continued)
Five9 (continued)
Genesys
Genesys (continued)
Genesys (continued)
Genesys (continued)
Nextiva
Nextiva (continued)
Nextiva (continued)
Nextiva (continued)
NICE
NICE (continued)
NICE (continued)
NICE (continued)
NICE (continued)
SharpenCX
SharpenCX (continued)
SharpenCX (continued)
Sprinklr
Sprinklr (continued)
Sprinklr (continued)
Sprinklr (continued)
Talkdesk
Talkdesk (continued)
Talkdesk (continued)
Talkdesk (continued)
Vonage
Vonage (continued)
Vonage (continued)
Vonage (continued)
Best Practices
Growth Opportunities
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Next Steps
Legal Disclaimer
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
Deliverable Type | Frost Radar |
---|---|
Author | Nancy Jamison |
Industries | Information Technology |
No Index | No |
Is Prebook | No |
Podcast | No |
WIP Number | KAD0-01-00-00-00 |