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The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

The top focal point in 2024 will be Artificial Intelligence (AI). Organizations across industries are working to understand the practical benefits to their operations and weigh those against the potential costs and risks. UCC providers are on the cusp of revolutionizing the communications industry through AI technologies but must win the confidence...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in Behavioural Analytics-based Cloud Protection, Email Authentication, Cloud-native Security Observability, Cloud-based Identity Security, Edge Security, Cloud Threat Protection, and Digital Healthcare Security.Cyber Security TOE’s mi...

22 Sep 2020  |  Europe  |  Market Research

European Digital Risk Protection (DRP) Market, Forecast to 2024

The Digital Transformation of Businesses and the Evolving Threat Landscape Drive Market Growth

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Key Issues Addressed

Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both i...

Compared to a decade ago, the B2B sales landscape has dramatically changed and many industries are feeling the heat. Physical presence has transformed to digital, and many businesses are closely examining their own online presence and systems in addition to capabilities of competitors and future business partners. Traditionally, the B2B procurement...

The Frost Radar for the multichannel marketing hub (MMH) industry analyzes providers offering software solutions that help companies streamline and enhance marketing efforts across multiple channels. It plots 12 selected providers based on 10 growth and innovation criteria, comprising quantitative and qualitative factors. The vertical Growth I...

This edition of the Cyber Security Technology Opportunity Engine (TOE) examines expanding prospects within cloud-based software protection solutions, highlighting systems for overseeing credibility and tools for monitoring and safeguarding machine learning environments. It covers strategies for spotting issues in virtual infrastructures, overall or...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...