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16 May 2023  |  Global  |  Market Research
Beyond ChatGPT—Understanding the Impact of Large Language Model Driven Generative AI
How the Contact Center Industry is Benefitting from AI Innovation
The recent introduction of ChatGPT from artificial intelligence (AI) firm OpenAI has captured the imagination of the world and moved AI further into mainstream conversation. ChatGPT is “humanizing” AI in a way that has not been experienced before, generating impressive content from relatively simple requests (or prompts) written in natural language...
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10 Mar 2017  |  North America  |  Tracker
Apple Inc. Performance Tracker, 2016
Apple Products and Services Propel Record High Growth in Fourth Quarter of 2016
This Frost & Sullivan tracker provides metrics on Apple's quarterly performance (for both unit sales and revenue) for iPads, iPhones, Macs, and other products (which include sales of iPods, Apple TVs, Beats Electronics, and Apple-branded and third-party accessories). The deliverable includes historical quarterly data for all these categories from 2...
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27 Jun 2022  |  North America  |  Market Research
Sustainability and Circularity Matters—Contact Center Growth Opportunities under the ESG Umbrella
Setting and Achieving ESG Goals Provides a Competitive Advantage in the Contact Center
Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees. Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and p...
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12 Mar 2019  |  North America  |  Market Research
The Evolving Payer-Provider Dynamic in US Healthcare
How consumer loyalty, clinical decision support, and leveraging a unified patient data set are changing patient care
The Next Generation Healthcare Summit brought together a group of senior leaders of healthcare payer and provider organizations from June 13-15, 2018 at the Woodlands, outside of Houston Texas, to address key issues shared by their organizations. With many gains possible from payer-provider collaboration, there were lively discussions regarding sh...
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15 Feb 2018  |  North America  |  Market Research
Global Smartphones & Mobile OS Market, Forecast to 2023
Chinese Manufacturers Take Over Four of the Top Six Spots in Global Shipments
Smartphones run complete operating system software that provides a standardized interface and platform for application developers. Chinese manufacturers have emerged as true competitors to the traditional powerhouses - Apple and Samsung. Manufacturing and screen technologies continue to advance, and as a result, wearable smartphones are just aroun...
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25 Jan 2017  |  Global  |  Market Research
Asia-Pacific Contact Center Outsourcing Market Opportunity Update
Differentiating through Multichannel Capabilities and Value-add Technology Services
Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific ...
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06 Dec 2024  |  Global  |  Market Research
ESG Initiatives in the Contact Center, 2024
Sustainability is Just the Start—Updating CCaaS Providers’ Opportunities Through Broader ESG Strategies
Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...
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Special Price $2,082.50 save 15 %
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25 Sep 2026  |  Global  |  Frost Radar
Frost Radar™: Demand-Side Platforms, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Demand-side platforms (DSPs) have evolved from programmatic buying tools into the decisioning infrastructure through which advertisers plan, execute, optimize, and measure campaigns across connected television, display, video, audio, digital out-of-home, and commerce media. Frost & Sullivan estimates that market revenue will increase from $31.28 bi...
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18 Nov 2016  |  North America  |  Market Research
Scenario Analysis of Apple's Strategy to Enter the Car Industry
Project Titan the Potential Next Big Disrupter of Autonomous Driving, Ride Sharing, and Connected Vehicles via a Product- or a Service-focused Approach
The autonomous, connected, electric, and shared mobility market is expected to transform mass transportation and the global automotive industry by 2030. Entry of Silicon Valley companies into the automotive industry has created a fertile ecosystem for developing cars of the future. As the infrastructure is in place, Apple could utilize this ecosyst...
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26 Jul 2019  |  Global  |  Economic and Databases
Growth, Innovation, and Leadership Index for Healthcare Attractiveness (GIL-H Index), 2019
A Data-driven Research-based Country Pipeline System to Gauge Country Competitiveness in Healthcare
Despite global political uncertainties and a subdued economic outlook, 2019 proves to be promising for the global healthcare industry, supported by growing and more aware middle class, accelerated aging population across the globe seeking personalized medical insurance, and higher R&D budgets across the board. The adoption of digital technologies g...
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