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Artificial intelligence (AI) adoption is increasing rapidly across industry segments and functional use cases, significantly impacting the way businesses create and deliver value. Generative AI has accelerated the awareness of the transformative impact of AI and the potential of leveraging the technology to create business value. As AI adoption con...

Existing (legacy) systems cannot address the operations, orchestration and monetization requirements that the above-listed transformational initiatives bring to bear. New systems are the ultimate answer, but addressing the “legacy gap” left by existing systems cannot come from a mandate to rip and replace. Installed networks continue to rely on the...

24 Jun 2020  |  Latin America  |  Market Research

IoT Ecosystem—Latin American Operator Strategies, 2020

Service Providers Must Go Beyond Connectivity and Develop Ecosystems that Help Support Industry-specific Solutions

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The key challenge for Telecom operators is to go beyond connectivity and provide business solutions to enterprise customers, as well as connected home and digital lifestyle services to consumers. A solid ecosystem strategy and effective execution by operators are key requisites to address this challenge. This study analyzes how the IoT ecosystem ...

As competition in the prepaid wireless arena continues to build, the rise of mobile virtual network operators (MVNOs) presents an opportunity to play a significant role in the mobile services market without becoming actual mobile network operators (MNO). Over the last few years, MVNOs have made a popular impact in the industry with some key players...

This study analyses the strategies, competitive landscape, business models, and future focus areas of OEMs, tier I suppliers, and security start-up companies in the automotive operating systems market. It studies the trends and preference towards the adoption of various operating systems by different OEMs. It also assesses the capabilities of key O...

As a strategy to protect their customer base and increase revenue, European telecom operators are entering the TV distribution market by offering TV services delivered over their broadband access network. This research service looks at the drivers leading telecom providers to pursue a triple play strategy and market and technology conditions, finis...

This report examines the enterprise metaverse as an emerging enterprise-grade platform that unifies digital twins and collaborative applications to support advanced operational, engineering, workforce, and customer-facing objectives. As organizations expand remote operations, intelligent asset management, and immersive design practices, the converg...

Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...