Search results for: 'solution mining'

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

The municipal waste management services market in Brazil is growing. The federal government has implemented public policies and plans, such as the National Basic Sanitation Plan (PLANSAB), to universalize basic sanitation and increase municipal waste collection levels by 2033. It aims to improve differentiated waste collection rates and eliminate i...

The market for UC&C in the cloud in Latin America is driven by the proliferation of mobile devices, the rise in the small and medium businesses, the increased consideration for Web conferencing/video solutions, and the appearance of virtual machines. This research includes key stakeholder interviews and provides a qualitative analysis of the trends...

05 Mar 2021  |  Latin America  |  Market Research

New Business Models are Disrupting the Latin American Carsharing Market

Innovative Technologies and Business Models are Driving a B2C and P2P Market Transformation

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In the past, several carsharing companies have commenced operations in Latin America and have launched solutions that focus on the business to consumer (B2C) and the peer-to-peer (P2P) models. However, due to several challenges—ranging from low technological adherence by users and companies and problems in terms of reducing fixed and operational co...

21 Sep 2022  |  Latin America  |  Frost Radar

Frost Radar™: Latin American Low-Power Wide-Area Network (LPWAN) Operators—2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Low-power wide-area networks (LPWANs) are gaining traction globally for their extended coverage, low transmission rate, long battery life, and beneficial cost savings in operations, capabilities that are determinantal to enabling massive Internet of Things (IoT) deployment. Although more than 16 technologies are competing in the global LPWAN la...

The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...

The remote work modality is rapidly becoming the norm among office workers throughout the globe. Remote work is a way to work outside the employer´s premise. One common alternative to on-site work stations is the home office. In this scenario, the employee uses their own house as a workplace, but working from cafes, co-working spaces or any other l...

22 Jun 2022  |  Latin America  |  Market Research

South American Border Security Growth Opportunities

Powering Transformational Growth with Disruptive Technologies and Integrated Systems

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Border security solutions are of the utmost importance in South America as most countries experience migratory crises and some are affected by illegal crossings and armed conflicts related to instability in Venezuela. Transnational crime, such as drug trafficking and smuggling, is incessant in this region. In this study, Frost & Sullivan provide...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...