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The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Singapore’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

This edition of the Oil and Gas (O&G) Technology Opportunity Engines features information on downhole compression technology, gas recovery, impact-based drilling, leak detection, graphene nanotech sensors, orphaned wells detection, among others.The Oil and Gas TOE provides intelligence on innovations pertaining to technologies, products, and proces...

The automotive industry, already reeling under a challenging 2019, has been dealt a further blow by Coronavirus (COVID-19) , since the demand for durable goods such as new passenger cars, light commercial vehicles (LCVs), and allied mobility activities will halt for the time being and later due to a change in purchasing priority. Amidst this socio-...

The Kenyan maize and wheat flour market will show strong growth (CAGR of 7.3%) over the next 5 years as changing consumer preferences for wheat flour, improving retail accessibility, and increasing market sophistication drive demand. Worth $738.1 million in 2015, the Kenyan wheat flour market is expected to reach $1.15 billion by 2020 at a CAGR of ...

26 Oct 2016  |  Global  |  Market Research

Manufacturing in the Cloud

The Dawn of Digital Services

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The global industrial cloud market is in the nascent stage of development, yet as companies increasingly become aware of its growing importance, a gap remains in understanding the implications for their businesses. The focus of this research on the industrial cloud market is to present the analysis from a vendor’s standpoint. The study could be ext...

The Asia-Pacific uninterruptible power supplies (UPS) systems market, currently in the growth stage, is expected to grow at a single digit CAGR between 2015 and 2021. The market is expected to reach just under $2.00 billion by 2021. The growing prominence of cloud computing and data centers is driving the UPS system market. Its demand will also be ...

19 Apr 2017  |  Asia Pacific  |  Market Research

Global CRO Market, Forecast to 2021

The Global CRO Market to Reach $64.58 Billion by 2021

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The Global CRO Market, Forecast to 2021, presents an overview and analysis of the global clinical trials and research outsourcing (CRO) market. It provides revenue forecasts for CROs globally by phase, therapeutic type and region. With the consolidation of the market as well as a higher cost and risk involved, the big companies are slowly shifting ...