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In this SPIE, we consider AWSs definition of hybrid cloud compared to other industry definitions. We review AWS hybrid architectures and common use cases. Finally, we review several AWS software features that are available for use on-premises or on the Amazon Elastic Compute Cloud (EC2) service.

This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trend...

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

This market engineering report is designed to provide an overview for customers and solution providers of the landscape for the EMEA Contact Center Systems Market. It includes market sizing and the market share of the top suppliers in the EMEA market as well as the market forecast for the period, 2014-2020. It also includes key market drivers that...

The central goal of this study is to identify the core sets of safety features that consumers in Canada desire, as well as their willingness to pay. Multiple analytic methods were triangulated to ensure robust results. Central to this is a pioneering market modeling approach using Adaptive Conjoint Analysis (ACA) data. Purchase intent questions wer...

This analysis provides insights into the 2010/11 industrial policy action plan as well as an overview of the key trends and success factors driving the changing dynamics in the global manufacturing industry. A detailed analysis on the South African manufacturing environment is provided, including a policy interaction and overlap diagram highlightin...

Video Servers can be defined as software and hardware solutions that enable storage and distribution of video. This study focuses on video servers in cable, telco and broadcast markets. Government mandates, on-demand and interactive services, special events such as sports and the triple play strategy adopted by service providers are going to drive ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

This edition of the Oil and Gas (O&G) Technology Opportunity Engines features information on interactive seismic oil platform, subsea inspection system, pipeline integrity platforms, offshore drilling systems, downhole thermal control, methane leak detection, real-time monitoring of distributed fuel operations, among others.The Oil and Gas TOE prov...