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The energy industry is the world’s most dynamic and in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. They also enable greenhouse gas reductions by integrating distributed energy resources, such as solar ...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

This Frost Radar™ examines the Asia-Pacific customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services ...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

24 Mar 2016  |  North America  |  Market Research

US DoD Training And Simulation Market, Forecast to 2020

Renewed Focus on Readiness and Mixed Reality Training Investments to Support Growth

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This Frost & Sullivan research service provides an in-depth analysis of the US DoD training and simulation market. It also examines the drivers and restraints and provides a competitive analysis of the market participants. The total DoD training and simulation budget is forecast to increase over the fiscal years defense plan (FYDP) to make up for t...

The main objectives of this study are to provide an inclusive perspective of the energy and environment value chain, to understand the competition, and to analyze future business models. Growth opportunities are also discussed. In 2019, oil and gas (O&G) capital expenditure (CAPEX) in exploration and production (E&P) is expected to grow by 7% to a...

11 Apr 2019  |  Asia Pacific  |  Market Research

Chinese Commercial Vehicle Market Opportunity Analysis, 2017–2025

Alternate Powertrain Truck Sales Including Natural Gas (NG) and Electric Vehicle (xEV) to Reach 925,000 Units in 2025

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Key Issues Addressed

China owns the largest automotive market globally. The Chinese commercial truck market is expected to experience a slight negative growth at a compound annual growth rate (CAGR) of 0.4% during 2017–2025. This is mainly due to High base effect of HD vehicles in 2017. The high sales was due to new replacement demand and anti-overloading policy On th...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

Indonesia, Malaysia, and Thailand Car Parc Database is an excel based study which presents trends in the total car parc in the 3 countries for 2010-2022. With several factors supporting automotive industry growth, ASEAN has emerged as one of the largest car markets globally. This study indicates that ASEAN car parc is expected to see a positive gro...