Search results for: 'both conductive'

18 Jun 2021  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

The Frost & Sullivan Information, Communications & Technologies team of analysts has released the Internet of Things (IoT) Platforms Frost Radar, a robust analytical tool that benchmarks companies’ innovation focus and growth performance in the IoT platforms market. IoT is a complex ecosystem that integrates Information technology (IT) with operat...

This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to mana...

Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...

Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...

This Frost & Sullivan study analyzes the competitiveness and dynamics of the various types of feedstocks available for the petrochemical industry, with the intention of revealing how the growing concerns and the subsequent efforts to reduce the use of fossil fuels in transportation and energy industries will impact the availability of fossil-based ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

The Frost & Sullivan Information, Communications & Technologies team of analysts has released the Internet of Things (IoT) platforms Frost Radar, a robust analytical tool that benchmarks companies’ innovation focus and growth performance in the IoT platforms market. The IoT is a complex ecosystem that integrates Information technology (IT) with op...

The global vehicle wraps market is driven by the increasing demand for advertising, personalization, and paint protection. Traditionally dominated by commercial fleet branding, vehicle wraps have evolved significantly due to advancements in film technologies, digital printing systems, and changing consumer preferences for non-permanent vehicle cust...