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The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...

Thailand is one of the fastest growing countries in ASEAN, and enterprises in all the verticals are eager to use ICT as a stepping stone for improving the internal and external operations. Companies offering ICT services are trying to improve the quality of services that they offer to clients currently. The study covers the telecommunication market...

Facilities Management (FM) can be defined as the services associated with running or maintaining a facility, such as janitorial, engineering, security, environmental, landscaping, and other related services. Asia-Pacific (APAC) is a mix of mature and developing markets for facilities management services, with developing nations recording higher gro...

18 Jul 2019  |  North America  |  Market Research

Global Media Content Delivery Networks Market, Forecast to 2024

Proliferation of Content and Increasing Consumption Spurring Growth

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Content delivery network (CDN) providers offer service-based technology and products that enable the delivery of content from their servers to the end user on the public internet. CDN vendors largely have proprietary infrastructure and use a combination of servers, network routing, and intelligent software to enable delivery of content from their n...

The global market for biometrics in healthcare is witnessing strong revenue growth, with a higher rate of adoption of electronic healthcare systems and digital tools for healthcare. The rise of a smart, connected healthcare system augurs well for the uptake of biometrics in healthcare. Worldwide adoption of electronic health records is the key mark...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

27 Oct 2021  |  North America  |  Frost Radar

Frost Radar™ for Economic Development: Americas, 2021

Canada, United States, and Chile Emerge as the American Leaders

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The Frost Radar for Economic Development determines a region's future growth and development potential measured by its ability to enhance the quality of life (QOL) for its citizens. This report explores the Americas' key strengths and weaknesses through country-level assessments of growth and innovation initiatives and then benchmarks each country ...

27 Oct 2021  |  South Asia, Middle East & North Africa  |  Frost Radar

Frost Radar™ for Economic Development: Middle East, 2021

United Arab Emirates, Saudi Arabia, and Qatar Emerge as the Leaders in the Middle East

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The Frost Radar™ for Economic Development determines a region's future growth and development potential by the region’s ability to enhance its citizens’ quality of life. This report explores the Middle East’s key strengths and weaknesses through country-level assessments of growth and innovation initiatives, benchmarking each country on these two i...

27 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™ for Economic Development: Broader Asia, 2021

Australia, South Korea, and New Zealand Emerge as the Broader Asian Leaders

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The Frost Radar™ for Economic Development determines a region's future growth and development potential measured by its ability to enhance citizen satisfaction of quality of life. This report explores Broader Asia’s strengths and weaknesses through country-level assessments of growth and innovation initiatives and benchmarks each country on these t...